Guest Experience Executive
il y a 1 jour
Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hospitality brand?
We have an incredible opportunity to join onefinestay and support our guests staying in Europe this summer: namely those in our Paris market
**What is the**Guest Experience Team** **at onefinestay?**
It’s an on-call team like no other and we need caring, confident people to join for a short stint on the front line as a paid Intern. Our Guest Experience Team are our guest’s fixers - quick thinking, responsive and service focused. One minute they’ll be helping our guests with their arrival plans, the next, handling queries and organising additional services to make sure every guest has a brilliant experience. If you enjoy a fast paced environment and solving problems, then we would love to hear from you.
**What will you be doing?**
- Answering the phone and dealing with guest requests
- Assist clients with troubleshooting problems as they arise
- Acting as the contact point between guests and contractors to fix any issues that might arise. Collecting and communicating feedback to guests
- Assist Guest Experience Team members as needed
- Assist clients and accounting with the facilitation of payments and invoices
- Guide and assist the Guest Experience Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.
- Working with worthy suppliers to help facilitate requests.
- Occasionally, travelling to our home locations for the facilitation of a service request / providing access to trusted partners and contractors.
**Who are we looking for?**
- You must be fluent in English and French and ideally have some knowledge of Italian or Spanish
- Available over the summer season, including weekends and public holidays
- Able to travel to our office located in Marais, and to our homes all over central Paris
- Dynamic and responsive
- Good commercial awareness
- Great at building relationships and communicating with a diverse client base
- Good organisation skills and able to manage your own workload autonomously
- Ambitious and results driven by a love of delivering top quality customer service
- No qualms about working early, late and on some weekends
- Sound judgement and decision-making skills, even under pressure
- Hospitality experience preferred - ideally in hotel and F&B, or retail
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