Customer Success Manager
il y a 1 semaine
**About us**
autone is reimagining the future of retail with cutting-edge AI-driven intelligence, empowering brands to make smart, waste-free decisions that drive growth and efficiency. Trusted by over 50 global brands, we blend advanced AI and deep retail expertise to unlock seamless collaboration between supply chains and human insight. The result? Reduced inventory waste, boosted sales, and precise forecasting that saves money and enhances operations - all while empowering teams to focus on what they do best.
Founded in London in 2021 and backed by industry giants like Y Combinator & General Catalyst, autone is moving fast to transform retail as we know it. Join us on this journey to a smarter, more agile future.
**What You'll Do**
- Work closely with customers to understand their business needs and challenges, proactively delivering solutions that maximize value and align with their strategic goals
- Build deep, trusted relationships with key stakeholders and senior leadership on the customer side to ensure continuous success and contribute to the growth and sustainability of our partnership
- Manage and maintain customer relationships, ensuring that all clients attain a high level of adoption and business value from using Autone
- Develop a trusted advisor relationship with customer executive sponsors to foster passion and satisfaction for Autone
- Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
- Navigate through multiple departments within an organization to expand use cases and business value of Autone
- Deliver impactful presentations and training sessions, provide insightful best practices, and structure creative solutions
- Develop deep product expertise and work closely with our product team on the product vision and roadmap
**What Will Contribute to Your Success**
- At least **3 to** **4 years of relevant work experience** as a CSM or Project Manager
- Excellent presentation, written, and oral communication skills in **French and English**
- Customer-centric mindset
- Ability to understand, manage, and drive customer needs and strategy
- Proven track record of **consistent target achievement**
- Ability to drive issue resolution and collaborate effectively across departments (Sales, Product, Customer Experience, Finance, etc.)
- Proactive, autonomous, and efficient
- Data-driven mindset and strong teamwork skills
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