Saas Customer Success Manager

il y a 1 semaine

Bourges, France MOOCit Temps plein

MOOCit is a Learning Management System (LMS) used to create and track online courses for companies, education or non-profit. We provide a self-service software (Saas) where customers can create their courses, add their course content (videos, quiz, docs, etc), manage their learners and track progress.

As we are growing, we are looking for a customer success manager that has especially ease of use of saas product and strong french and english communication skills.

The job can be described in 2 areas:
**Customer Success and support (50%)**

**Tasks**:

- Manage and update our resource centre (docs.moocit.fr) as required (FR/EN) to work towards automated support. This may include: writing support guides, articles, FAQs, and/or creating video tutorials
- Conduct live platform demos and user onboarding
- Identify common issues, and submit new feature requests to the product team
- Maintain positive relationships with our customers through regular ‘check-ins’
- Identify constraints, issues, needs and propose solutions, training, etc..

**Business Development / Growth (50%)**

Mission: As a growth manager, you will be responsible for increasing overall revenues and conversion rates of our SaaS offer by managing inbound sales, marketing and cross-selling / up-selling campaigns.

**Tasks**:

- Create new product/service offering to cross-sell to existing customers / acquire new customers
- Make case study/testimonials (pdf, web page, video interview)
- Manage social media, SEO optimisation, develop inbound marketing
- Do up-sell and cross-sell with existing product/service offerings created

Type d'emploi : Temps plein, CDI
Statut : Cadre

Salaire : à partir de 2 000,00€ par mois

Avantages:

- Intéressement et participation
- Travail à domicile occasionnel

Programmation:

- Du lundi au vendredi
- Travail en journée

Types de primes et de gratifications:

- Prime annuelle

Expérience:

- Support clients: 1 an (Requis)

Langue:

- Anglais (Requis)

Lieu du poste : En présentiel

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