Cdd - Sr Coordinator, Workplace Experience - Emea

Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy's, Decathlon, Kroger, Airbus, Toyota Material Handling and Sonepar.

Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.

Mirakl is looking for a Sr Coordinator, Workplace Experience based in Paris, for a short term contract.

**About the Job**:
Reporting to the Workplace Experience Manager, you will be in charge of ensuring a smooth operational running of our offices in France (Paris & Bordeaux), with a focus on ensuring the best possible working conditions for all Mirakl collaborators. You will be based in Paris for a determined time contract and you will oversee the day-to-day operations of our 3200m² office, ensuring all facilities are maintained to the highest standards.

**Missions**:
**Employee Well-being and Satisfaction**:

- Respond promptly to daily requests from Mirakl workers through our ticketing system, prioritizing their satisfaction and ensuring the best possible workplace experience.
- Be the go-to person for employees' needs and queries

**Contract & Supplier Management / Safety and Compliance**:

- Act as the primary contact for our business partners
- Manage contracts and relationships with suppliers including cleaning services, technical maintenance, health & safety, green plants maintenance, and provision of snacks & refreshments.
- Evaluate quotations, plan interventions, and oversee budget in accordance with the Workplace Manager guidelines.
- Proactively anticipate future needs and coordinate with vendors as required.
- Conduct follow-ups on activities, control invoicing, and propose improvements + Monthly reporting.
- Ensure the office complies with all health and safety regulations, creating a safe working environment for all employees.

**Operational Excellence**:

- Support the WPE Manager on its activity and act as their back up as needed
- Develop and/or implement operational procedures and policies that streamline our workplace functions.
- Identify opportunities for enhancing operational standards and efficiency.

**Community Engagement and Event Support**:

- Be the logístical reference for all internal events organized by various departments.
- Utilize your creativity and service mindset to contribute to a vibrant workplace community.
- Assist the Workplace Experience Manager in large event projects (National or Regional scale)

**Business Travel / Onboarding and Offboarding Support**:

- Facilitate the effective use of the Business Travel Tool and adherence to the travel policy.
- Work closely with the People Team to lead the onboarding and offboarding processes, ensuring an exceptional employee journey from start to finish.

**Requirements**:

- Experience in a similar position for a minimum of 5 years is needed to be successful in this role
- A team player of approachable and social disposition, with ability to maintain successful relationships with all internal and external stakeholders and a can-do attitude
- Customer service driven, with the ability to demonstrate innovation and drive
- Self motivated and proactive, with confidence in knowing when to make a decision, and when to seek further clarification
- Details driven with excellent verbal and written communication skills
- Demonstrable problem solving skills, with the ability to exercise excellent judgment in reaction to the current needs of the workplace
- Accustomed to multitasking in a fast-paced creative environment, with strong attention to detail and excellent organization skills
- Fluent in English and French (written and spoken)
- Flexible attitude and willingness to sometimes work outside of the usual office hours
- Knowledge and proficiency with Gmail, Google Docs, etc.
- Demonstrate a clear understanding of the company culture