Customer Service Associate
il y a 2 semaines
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**MISSIONS**:
- Gestion des offres commerciales.
- La gestion du portefeuille de cotations concernant leurs clients.
- La réception, le contrôle et la préparation de la saisie des commandes.
- La saisie des commandes.
- INCOTERMS
- La revue des commandes
- Le traitement des avenants de commandes.
- Les demandes de renseignements sur l’état d’avancement des commandes.
- Les demandes d’avoir.
- Le traitement administratif des retours SAV
- Le suivi du carnet de commandes.
- La gestion des plans d’approvisionnement
- Le traitement des anomalies de facturation.
- Diverses tâches administratives, répondre au standard téléphonique
**PROFIL**:
- BAC+2/BAC+3
- Idéalement 2ans d'expérience sur un poste similaire - débutants acceptés
- Anglais professionnel
- Bonne communication
- Votre réactivité et votre agilité seront appréciées
**Competencies**:
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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