Customer Service Associate Iii
il y a 4 jours
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**What your background should look like**:
- Les demandes d’identification d’une référence ou d’une équivalence vis-à-vis des normes ou spécifications en vigueur ou de la concurrence.
- Les demandes de développement de nouveaux produits ou d’extension de produits existants.
- Les offres commerciales.
- La gestion du portefeuille de cotations concernant leurs clients.
- La réception, le contrôle et la préparation de la saisie des commandes.
- La saisie des commandes.
- INCOTERMS
- La revue des commandes ou marchés.
- Le traitement des avenants de commandes.
- Les demandes de renseignements sur l’état d’avancement des commandes.
- Les demandes d’avoir.
- Le traitement administratif des retours SAV
- Le suivi du carnet de commandes.
- La gestion des plans d’approvisionnement
- Le traitement des anomalies de facturation.
- Suivi des indicateurs de performance
- Diverses tâches administratives, répondre au standard téléphonique
L’Assistant Commercial a comme support interne l’ingénieur Commercial, les chefs produits, les approvisionneurs, et ses contacts dans les usines.
- La description des missions de cette définition de poste n’est pas exhaustive. D’autres missions peuvent être associées à ce poste, par la hiérarchie, en fonction des besoins du service.
**Competencies**:
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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