General Manager

Job ID: R45012

**General Manager**

Primary Location: Paris France

C.H. Robinson is currently seeking a General Manager, based in Paris, to lead our operations and drive the strategic development of our business across France, including management of both our Paris and Lyon offices.

As General Manager, you will provide oversight and have accountability for Talent Development, Commercial Growth, Product Development, Financial Management, and Operational Quality within your branch.

Furthermore, you will coordinate, manage, and execute sales and operations to achieve strategic business and financial objectives and align to enterprise vision and goals. You are responsible for strategic business planning to ensure that quality, growth, and efficiency goals are met.

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:

- Drive improved business decision making by utilizing analytics; identify analytic gaps and leverage organizational resources and both internal and external technology to help improve efficiency, productivity, and financial results
- Build, manage, and leverage internal relationships to ensure collaboration, capacity alignment, consistency, quality, issue resolution, process and/or service improvements and to maximize efficiencies and results
- Manage for annual workforce planning process, including forecasting resource needs, and partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
- Oversee the financial performance of the branch
- Set overall volume and margin expectations for each product that is aligned to sales expectation, customer/carrier growth, and/or commercial growth
- Supervise expense management, including personnel-related costs (including overtime), T&E, and general administrative expenses
- Communicate strategic plan, financial results, team/office performance metrics, and adjustments to strategy to employees on a regular basis
- Monitor the invoicing process and lags in billing and/or payment, and identifies and implements process improvements to increase efficiency
- Direct team on customer-related business decisions, including strategies for ongoing investment in customer business, pricing, acceptable loss rates, etc.
- Seek opportunities to strengthen and maintain existing relationships with strategic customers. Analyze a defined set of customers' businesses to identify strategic opportunities, manage challenges, and provide guidance to sales, account management, and operations teams
- Manage the performance and development of direct and indirect reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools
- Partner with legal and local counsel to oversee counteract management, negotiate, understand, and discuss contracts with customers/carriers (as required)
- Oversee and adhere to workplace conduct, risk management and compliance practices including regulatory compliance, responding to internal audit requests, and implementing process changes as necessary
- Ensure policies, practices and procedures are understood and followed by direct reports and customers

**QUALIFICATIONS**

Required:

- Minimum 5 years of people management experience in the industry
- Experience managing financials for a business segment
- Ability to understand and communicate financial metrics, including P & L
- Demonstrated success generating revenue or business growth in a client-facing role with sales, account management, or carrier management experience
- Broad market and industry knowledge
- Proficiency presenting to both internal and external audiences
- Demonstrated negotiation, collaboration, and influencing skills

Preferred:

- Experience managing cross-functional projects
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment

**WHAT WE OFFER**:

- A fun, open, and inclusive workplace that encourages innovative thinking
- Opportunities for professional growth with access to training platforms
- Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.