Global CRM Manager
il y a 20 heures
**ABOUT BYREDO - "Beauty can be many things to many people. Our job is to inspire people to be themselves."_ Ben Gorham, Founder and Creative Director of Byredo. The European luxury brand BYREDO was founded in Stockholm in 2006, with an ambition to translate memories and emotions into products and experiences. BYREDO creates and develops a range of products such as fragrance and make-up but also Byproduct, the brand category for any non-beauty projects. BYREDO is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe. BYREDO is sold in more than 40 countries in a very high-end exclusive network worldwide, with a growing presence online and a strong focus on Ecommerce activities. We believe that through creativity, we’re able to develop timeless products, both meaningful and inspirational, to people and their lives. We believe that only great people can design & bring those beautiful projects to life. We believe in talents vs profiles, in experience vs education, in diversity vs boundaries. We believe that only powerful teams can lead together the growth of the company, and therefore, we are highly committed to our people. At BYREDO we come as we are, with the intention to learn from each other and go beyond business objectives. **ABOUT THE JOB** Building strong customer knowledge and customer relationship is a key objective within BYREDO’s fast-growing strategy. Reporting directly to the Ecommerce and CRM director, the Global CRM Manager (7-month maternity cover) is in charge of defining the client activation strategy, developing client behavior analysis and building the CRM and client ecosystem. You will support a dynamic team within a fast-growing brand. **WHAT YOU WILL DO** - Manage CRM strategy, roadmap and budget. - Represent CRM and client voice with all internal clients, gather business needs, organize CRM steering committees. - Support CRM campaign manager in designing the activation calendar, creating new campaigns and triggers to constantly improve efficiency and client experience. - Support client data analyst in building the client insight activity: run segmentation analysis, build client dashboards, conduct behavior analysis, and ultimately turn data into strategic knowledge for the whole organization. - Recruit and onboard CRM and loyalty product owner to design and manage the most relevant workflows and tools supporting omnichannel client vision. Supervise current tool and workflow optimization and prepare marketing automation pitch. Launch reward program taskforce. **WHAT WE EXPECT YOU TO BRING TO BYREDO - You have 5 to 8 years’ experience in CRM, client experience, loyalty, client insights. - You have proven experience in team management and enjoy structuring growing organizations. - You have great relationship skills and are passionate about making the difference at a key stage of BYREDO’s development. - You are fluent in English. **OUR COMMITMENT TO YOU** - We will onboard you in our fantastic sensorial adventure. - You will work in a flexible and agile working environment, surrounded by great people. - We strongly encourage test & learn mindsets. - You will be able to know your impact and measure your success. **This is a fixed-term position (maternity cover of 7 months).** **Please make sure to send your CV in English.
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il y a 22 heures
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il y a 2 semaines
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il y a 6 jours
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il y a 2 semaines
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