CRM Manager

il y a 1 semaine

Paris, France Doctolib Temps plein

**What you'll do**:
Your responsibilities include but are not limited to:

- **Strategy Development**: Develop and implement a comprehensive CRM strategy to drive acquisition, upsell, and retention of healthcare practitioners in France.
- **Data Analysis**: Analyze CRM data to identify trends, insights, and opportunities for improvement. Use data-driven insights to inform and refine CRM strategies.
- **Segmentation**: Develop and maintain customer segmentation strategies to ensure targeted and personalized communication.
- **Collaboration**: Work closely with cross-functional teams, including Content, Sales, PMM, Global Teams and Customer Support, to ensure alignment and integration of CRM initiatives.
- **Performance Tracking**: Monitor and report on the performance of CRM campaigns, providing regular updates to senior management and stakeholders.
- **Customer Journey Mapping**: Map out and optimize the customer journey to enhance the overall user experience.

**Who you are**:
Are you convinced that you have exactly what it takes for the position? Then we encourage you to apply. Even if you don't meet every requirement, you might be exactly the right future Doctoliber for this or other positions

You could be our next team mate if you have:

- **Experience**: Minimum of 3 years of experience in CRM management, preferably in a B2B environment.
- **Education**: Bachelor's degree in Marketing, Business, or a related field. A Master's degree is a plus.
- **Technical Skills**: Proficiency in CRM software (e.g., Salesforce, HubSpot, Braze etc.) and marketing automation tools. Strong analytical skills and experience with data analysis tools (e.g., Excel, Google Analytics, Tableau, Metabase).
- **Communication**: Excellent written and verbal communication skills in both French and English.
- **Project Management**: Strong project management skills with the ability to manage multiple projects simultaneously and interact with multiple stakeholders.
- **Problem-Solving**: Strong problem-solving skills and the ability to think strategically and creatively.
- **Team Player**: Ability to work collaboratively in a fast-paced, dynamic environment.

**What we offer**:

- Free Health Insurance for you & your family
- Quarterly bonus
- Up to 14 days of RTT
- A flexible workplace policy offering both hybrid and office-based mode
- Flexibility days allowing to work in EU countries and the UK 10 days per year
- Wellbeing program (free mental health and coaching offer with our partner moka.care)
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support.
- Lunch voucher with Swile card
- Work Council subsidy to refund part of sport club membership or creative class
- Bicycle subsidy
- Reimbursement of public transportation
- Relocation support for international mobilities

**The interview process**:

- 60' with the Talent Partner
- 60' with the Hiring Manager (Head of CRM & Website)
- Case preparation and restitution (Head of CRM & Website FR + Global CRM & Website Team Manager)
- Final interview with our Head of Growth Marketing

**Job details**:

- Permanent position
- Full Time
- Workplace: Levallois-Perret
- Start date: Q1 2025
- Remuneration : fix + bonus on objectives (according to your profile)
- Join us in building the healthcare we all dream of_

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