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At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
Position Overview:
As Kpler continues to scale, building strong and efficient People processes is essential to delivering a seamless employee experience. We are looking for a People Operations Specialist to support and optimize our HR systems, tools, and workflows while ensuring that day-to-day operations run smoothly and effectively across the employee lifecycle.
You will play a key role in strengthening the operational backbone of the People team—owning systems administration, managing employee requests, driving process improvements, and ensuring compliance. Your work will enable scalability and create a reliable and supportive experience for all employees and managers globally.
**HR Systems & Process Management**:
- Maintain, update, and optimize workflows across HR systems (e.g., Jira, BambooHR, Lever).
- Act as the SME for Jira Service Desk and onboarding/offboarding boards, ensuring team-wide adoption and consistency.
- Collaborate with IT and cross-functional teams to troubleshoot issues and implement system improvements.
- Manage access and permissions across HR platforms, ensuring compliance and accuracy.
- Identify opportunities to automate, simplify, and scale processes across the People function.
**Employee Support & Service Desk Management**:
- Organize and manage L1/L2 employee support pathways; escalate complex requests to appropriate teams.
- Respond to L1 employee queries (e.g., policies, systems, workflows) and ensure efficient request resolution through Jira or shared inboxes.
- Maintain and evolve a People knowledge base to drive self-service and internal team enablement.
- Monitor ticket resolution times and maintain SLA performance standards, providing insights for continuous improvement.
**Employee Lifecycle Support**:
- Support onboarding and offboarding processes to ensure smooth system access, documentation, and compliance tracking.
- Facilitate internal movements (e.g., promotions, transfers) in coordination with the People Ops and IT teams.
- Ensure accurate and timely updates to employee records and documents throughout the lifecycle.
**Data & Compliance**:
- Ensure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.
- Support HR compliance processes including reporting, audit preparation, and access control.
**Reporting & Continuous Improvement**:
- Generate regular reports on request trends, SLA performance, system usage, and workflow effectiveness.
- Propose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.
**You are or you have**:
- +2 years of experience in People Operations, HR Administration, or a related role
- Familiarity with HRIS platforms, ticketing systems (such as Jira), and basic process automation
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and resolve issues effectively
- Clear and proactive communication skills in English, both written and verbal, with the ability to support employees and stakeholders across different functions and locations
- Confident working with data and basic reporting tools
- Adaptable, curious, and motivated to learn and grow within a collaborative People team
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
**We make things happen**
We act decisively and with purpose, going the extra mile.
**We build together**
We foster relationships and develop creative solutions to address market challenges.
**We are here to help**
We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
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