Senior Customer Success Specialist
il y a 2 jours
**DESCRIPTION**:
Elevate Customer Success with innovative Cloud Technology
We're seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You'll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible business value.
Key job responsibilities
- Develop customized success plans that align AWS Amazon Connect solutions with customers' strategic business objectives
- Design and deliver technical workshops that accelerate technology adoption and customer enablement
- Create comprehensive best practices documentation and implementation guides
- Proactively monitor customer health dashboards and address potential adoption barriers
- Gather and communicate critical customer insights to AWS product development teams
A day in the life
Your day will be a dynamic blend of strategic thinking and customer-centric problem-solving. You'll collaborate with enterprise customers, design tailored success strategies, and unlock the transformative potential of cloud communication technologies. Expect to craft compelling narratives that demonstrate how AWS Amazon Connect can fundamentally reshape customer interaction models.
About the team
We are a collaborative group of customer success professionals dedicated to driving technological innovation. Our team believes in empowering businesses through intelligent cloud solutions, working closely with customers to understand their unique challenges and co-create breakthrough strategies.
About AWS
Diverse Experiences
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
**BASIC QUALIFICATIONS**:
- Bachelor's degree in science, technology, engineering, mathematics, or business
- Demonstrated experience leading technical transformation projects
- Strong customer-facing engagement skills
- Proficiency in English communication
- Experience working across diverse functional teams
**PREFERRED QUALIFICATIONS**:
- Cloud services implementation experience
- Project management certifications
- Additional language skills
- Experience with migration and modernization projects
- Technical transformation project leadership
-
Senior Customer Success Specialist
il y a 2 jours
Courbevoie, Île-de-France Amazon Temps pleinElevate Customer Success with innovative Cloud TechnologyWe're seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You'll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible...
-
Senior Customer Success Specialist
il y a 2 jours
Courbevoie, Ile-de-France, FRA Amazon Temps pleinElevate Customer Success with innovative Cloud TechnologyWe're seeking an innovative Customer Success Specialist to transform enterprise contact center experiences through AWS Amazon Connect. You'll be a strategic partner who empowers businesses to revolutionize their customer engagement, driving meaningful technological adoption and creating tangible...
-
Cdi - Customer Success Manager
il y a 1 semaine
Courbevoie, France Axialys Temps plein**Customer Success Manager** CDI à Courbevoie 92 (proximité de La Défense) Axialys est une société techno, labellisée **FrenchTech**, qui édite une **suite logicielle Saas** et s’est donnée pour mission la **digitalisation** des usages de la téléphonie au sein des Entreprises. Opérateur télécom et spécialiste des flux Voix, Axialys est...
-
Customer Success Specialist
il y a 3 jours
Courbevoie, France Ingram Micro Temps plein**Description** Les piliers de notre succès: TALENT - RESPONSABILITE - COURAGE - IMAGINATION - INTEGRITE - RESULTATS A PROPOS DE NOUS Ingram Micro touche 80% de la technologie que vous utilisez chaque jour ! Ingram Micro se concentre autour de 3 axes sur le marché des technologies et de l’information (IT): les Solutions Technologiques...
-
Ww Specialist Migrations Customer Acquisitions
il y a 4 jours
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinBachelor's degree or equivalent Experience in business development, partner development, sales or alliances management Experience using data and metrics to determine and drive improvements 5+ years of relevant GTM, Sales, or Consulting experience **Language Proficiency**: French and Spanish or Italian Are you a customer-obsessed builder with a passion for...
-
Customer Success Manager H/F
il y a 2 semaines
Courbevoie, France Lefebvre Dalloz Temps pleinQui sommes-nous ?Lefebvre Dalloz est une nouvelle marque qui porte une offre globale d’édition, de formation et de logiciels et services des marques historiques Editions Francis Lefebvre, Francis Lefebvre Formation, Editions Législatives, Editions Dalloz, Dalloz Formation, ELEGIA, Bärchen et CSP Docendi. Ce regroupement confère à Lefebvre Dalloz une...
-
Customer Success Manager
il y a 2 jours
Courbevoie, Île-de-France GROUPE CIMEs Temps pleinCustomer Success Manager (H/F)À propos de nous :Rejoindre CIMES, c'est intégrer le leader de l'externalisation de la gestion de la formation et de l'alternance. Société du Groupe CEGOS, leader européen du Learning & Development, CIMES accompagne ses clients grands comptes depuis bientôt 30 ans, et innove aujourd'hui avec une nouvelle application de...
-
Senior Partner Success Manager
il y a 7 jours
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience working with Global System Integrators (GSIs), SI (System Integrators) VAR (Value Added Resellers), consulting and technology partner sales or business development in the software/technology industry - Previous success exceeding quota and key performance metrics. - Experience engaging senior executives and familiarity with decision making...
-
Customer Success Manager H/F
il y a 1 jour
Courbevoie, France Groupe Cimes Temps pleinCustomer Success Manager (H/F) À propos de nous : Rejoindre CIMES, c'est intégrer le leader de l'externalisation de la gestion de la formation et de l'alternance. Société du Groupe CEGOS, leader européen du Learning & Development, CIMES accompagne ses clients grands comptes depuis bientôt 30 ans, et innove aujourd'hui avec une nouvelle application de...
-
Customer Success Manager
il y a 2 heures
Courbevoie, Île-de-France Cimes Temps pleinÀ propos de nous :Rejoindre CIMES, c'est intégrer le leader de l'externalisation de la gestion de la formation et de l'alternance. Société du Groupe CEGOS, leader européen du Learning & Development, CIMES accompagne ses clients grands comptes depuis bientôt 30 ans, et innove aujourd'hui avec unenouvelle application de gestion de la formation...
