Bussiness Development Manager, Eka

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model **Job Description**: Position Purpose - The purpose of the European Key Accounts (EKA) Team is to enable the most iconic brands to seamlessly connect to people in the most sustainable way, providing such compelling value as for CHEP to be identified as an essential Partner of the Best Performing Supply Chains - This position will be the partner to the European Key Account Director, to maintain an exceptional European customer experience through the management of the account health, negation process, retention strategy and growth opportunities. Scope - Portfolio of EKA customers within EMENA: US$ >50M revenue with business in +20 countries. Major/Key Accountabilities - Interacting with all key stakeholders internally - e.g. countries, other departments - as well as externally - e.g. key European Customer contacts, local Customer contacts, 3rd parties to ensure clear visibility, increase potential business in line with the commercial policy, assuring acceptable BVA ratio and account profitability. - To develop and manage the customer JBP including a detailed action plan with tracking to show actual v target savings and be the leader of the JBP projects, leading participating to internal and external reviews. Coordinate local JBP information - Identify and develop new service and product opportunities / innovations at the Customer to grow, improve and secure our business relationship - Preparation and coordination of customer tenders - Support local markets in managing their Growth opportunities and implementation of new business - Share best practise in Customer organisation as well as EKA community - Coordinate NPS survey and translate NPS feedback into action plan / JBP - Build and maintain an European wide network internally as well as externally with the customer - Be aware of, and comply with, company policy and government legislation pertaining to internal administration, safety, competition and commercial dealing - Work self-directed across broad national and cultural environments - Be able to work under time pressure with changing priorities while keeping control - Keep track of the total activity within the customer to get and be in a position to provide the complete view of the JBP - Manage specific and standard monthly reporting - Coordinate EKAM activity, including arrangement of monthly / bimonthly calls and notes of the calls - Support to EKAD in meeting and presentations preparations, Business Review (internal/External) - Support to Credit Management for cash collection activity and coordination with EKAMs - Ensure audit planning, coordination and completion - Monitor European performance (i.e. CT, FTR, on time payments, volume and spend) anticipating potential issues and red flags internally and to the customer Skills and Knowledge - Stong Knowledge of sales processes and methodologies teamed with creativity in lead generation helping to transform opportunities into concrete outcomes, including the efficient use of CRM tools. - Strong solution selling and value-based selling skills, experience in selling and consistently exceeding targets, ideally within the supply chain logistics space - Ability to ideate with customers and to identify and develop value propositions and positive business outcomes - Computer: Microsoft Office suite - superior skills in Excel, Word, PowerPoint - CHEP e-tools: Siebel, SAP/BW Languages Essential: fluent English Desirable: Fluency in an EU language Preferred Education Bachelors - Business Administration/Management Preferred Level of Work Experience Level has not been specified Remote Type Hybrid Remote We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran,