Key Account Manager

Our mission is to help customised travel agencies take off in the digital age

For travel agencies selling tailor-made trips, Ezus is the software that simplifies and automates travel planning, budgeting, document and supplier management.

Today, Ezus equips over 400 Agencies in 35 countries to get their business and brand off the ground thanks to its responsiveness and impressive, modern bespoke travel documents.

Our ambition is to become the best solution for production, selling and managing Leisure and Incentive Travel anywhere in the world.

**Your future Team**

The Ops team is in charge of onboarding and expanding our relationship with our travel customers.

Composed with Technical Account Managers (focused on Configuration/Onboarding) and Customer Success (focused on Activation/Expansion) it has a **pivotal role in Ezus’s growth.**

The whole team is also involved in Care support (through weekly shifts) and speaks English/French/Spanish.

**Your future job**

As a Key Account Manager, you'll take care of bigger accounts with many users. You'll take care of:
**Onboarding**: Configure new customer accounts in hands with the Technical AM. Provide personalized training and support to customers during their integration phase, to ensure they get the most out of the product and get to grips with it as quickly as possible. You may take on the management of integration projects (2-3 month format) for larger customers.

**Activation**:You will monitor activation and provide ongoing support to customers. You'll work closely with internal teams to ensure that customers receive fast, efficient assistance, and that help center documentation is up-to-date, accurate and relevant. You can also take part of webinars and/or events.

**Account Management**: You will manage a customer portfolio to maintain a high level of satisfaction (NPS), guarantee contract renewals, upsell and try to win back lost customers.

In addition you can also be solving with us some challenges like:

- Deal with a lot of complexity specific (or not) to some partners, in an ever-expanding technical environment
- Lead negotiations with the agencies, be tenacious to demonstrate the value of Ezus for them
- Manage side-projects to improve the overall team’s performances

**How we work**
- Every team has a **daily meeting** to align on priorities and solve issues ⇒ _You won’t be left alone_
- Every Monday we have a global **weekly meeting** where every team shares what they are working on and what they will do for the coming week ⇒ _You will have visibility on the whole company_
- Every quarter we have our **OKR meeting** (_Objectives, Key Results)_ where each team shows the results of the previous quarter and the objectives of the following one ⇒ _You will see the company grow and your own role inside of it_
- During all these meetings **everyone can challenge** each other and all questions are more than welcome ⇒ _Transparency is one of our key values, and we are always open to new ideas_

**Your Profile**

We are looking for a great balance between **hard skills** and **soft skills **

**Hard skills**
- **Problem-solver**: _you love logical problems and are strong in reasoning_
- **Operations-oriented**:_you know how to organize yourself and prioritize your time, focusing on the highest value-added missions, even if it means not doing certain less important tasks. You're ambitious and want to exceed your targets with a doer spirit._
- **Excellent communication skills**:_you are able to communicate effectively with customers to understand their needs and provide effective assistance._
- **Data driven**:

- **Understand** a highly **technical product**:

- **Languages**:Fluent** in English and **French is essential.**:

- _(Any other language like Spanish, Italian, German, Portuguese... can be a plus but not mandatory.)_

**Soft skills**
- **Smart, curious** and a **fast learner**: _you don’t know everything, but you can learn anything._
- **Tenacious**: _you never give up even when it is complex_
- **Ambitious**: _you are ready to reshape the global travel landscape with us_
- **Nice**, **humble** and **friendly **for a **positive team spirit**: _you love learning from others and humbly sharing knowledge with them._ _You are in constant interaction with the product and sales teams and you know how to escalate priorities within the team._
- **Autonomous** and **hard working**: _you know how to manage your tasks independently and ask for help when needed_
- **Leadership**:_you take initiative quickly and effectively to solve the problems you face. You're not afraid to take risks and make mistakes: you're comfortable with broad scopes and precise objectives without needing to be micromanaged._

**Your future benefits**
- **Competitive packages**: package range is typically **35-45k€** depending on the profile and variables (performance-based)
- Work autonomy with executive status and RTT (reduced working hours)
- A central &