E-mobility Customer Support Specialist

il y a 2 semaines

Beynost, France ABB Temps plein

**E-mobility Customer Support Specialist - German**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification
- Ensuring the resolution of customer issues (e.g., product, technical, order, payment related) by providing resolution immediately or coordinating with other internal and/or external teams by following specified processes and using agreed tools and systems.
- Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively informing customers about issue status based on inputs, and clarifying any questions to improve service quality
- Regularly initiating customer feedback loops (surveys) by following commonly agreed processes, understanding satisfaction levels and identifying areas for continuous improvement needs
- Supporting regular maintenance of the contact list, routing tables and information on internal/external pages. Proactively identify potential improvement areas in process, practices, and tools together with the Team

**Your background**:

- Extensive experience with customer support, knowledge of principles and practices in customer service in B2B/manufacturing industry
- Proficiency in German & English is a must have requirement
- Ability to work on shifts (7 AM-3 PM or 11 AM-7 PM)
- Demonstrated ability to take ownership of customer issues
- Excellent people skills, good networking and communication skills
- Ability to adapt with change
- A collaborative, solution-focused approach

**More about us**:

  • Technical Support Specialist

    il y a 6 jours

    Beynost, France ABB Temps plein

    **Technical Support Specialist : E-mobility M/F/d**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • EU Southwest Service Centre Lead – Customer Excellence

    il y a 2 semaines

    Beynost, France ABB E-mobility B.V. Temps plein

    A leading EV technology company in Île-de-France is seeking a Service Centre Lead to manage and develop a team focused on delivering exceptional customer service. The role requires strong leadership skills and a customer-oriented mindset to meet SLA expectations and improve operational efficiencies. Candidates should have experience with CRM and ERP...

  • Chargé de Relation Client E-mobility

    il y a 7 jours

    Beynost, France Page Personnel Temps plein

    Vos missions en tant que Chargé de Relation Client E-Mobility seront de: - Résoudre efficacement les questions entrantes via les différents canaux existants (téléphone, courriers électroniques, Web, discussion en ligne, etc.) de manière professionnelle, orientée client et amicale, - Identifier le demandeur et caractériser la nature de la demande en...

  • Remote Service Engineer

    il y a 1 semaine

    Beynost, France ABB Temps plein

    **Remote Service Engineer - second line (E-mobility)**: L'équipe chargée de l'exploitation des chargeurs exécute toutes les fonctions à distance et collabore étroitement avec les équipes d'assistance à la clientèle et d'assistance technique. L'équipe chargée des opérations gère toutes les activités à distance, y compris les mises à jour des...

  • Spécialiste Technique Et Support Vente Moteurs

    il y a 2 semaines

    Beynost, France ABB Temps plein

    Développez votre carrière au sein d'ABB avec une équipe mondiale qui dynamise la transformation de l'industrie en vue d’un avenir plus productif et durable. Chez ABB, nous avons pour objectif de favoriser la diversité et l’inclusion. Ensemble, impliquons-nous pour maximiser les valeurs ajoutées de chacun. ABB est une entreprise inclusive et notre...

  • Sales Specialist Industry

    il y a 7 jours

    Beynost, France ABB Temps plein

    **Sales Specialist Industry (North of France) M/F/d**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Field Application Engineer

    il y a 1 semaine

    Beynost, France EFi Automotive Temps plein

    The EFI Automotive Group is a recognized Tier 1 supplier of electronic and electromagnetic systems to the world’s leading carmakers. EFI Automotive is anticipating technological breakthroughs by developing more local intelligence to better meet drivers’ expectations and automakers’ needs. Moving from a component-based approach to a system and...

  • Spécialiste RH Paie Et Adp

    il y a 2 semaines

    Beynost, France Page Personnel Temps plein

    Rattaché à la Responsable du Service Paie et en collaboration avec les Responsable RH, vous faites partie d'une équipe de 3 personnes en charge de la paie et de l'administration du personnel pour les 1000 collaborateurs en France. À ce titre, vous avez pour principales missions: - Apporter un support en matière de paie et d'administration du personnel...

  • Inside Sales Engineer

    il y a 1 semaine

    Beynost, France ABB Temps plein

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Sales Support...

  • Service Business Driver

    il y a 1 semaine

    Beynost, France ABB Temps plein

    Bei ABB helfen wir Industrien beim Überholen - schlanker und sauberer. Hier ist der Fortschritt eine Erwartungshaltung - für Sie, Ihr Team und die Welt. Als weltweiter Marktführer geben wir Ihnen, was Sie brauchen, um dies zu ermöglichen. Es wird nicht immer einfach sein, denn Wachstum braucht Mut. Aber bei ABB werden Sie nie allein laufen. Run what runs...