Application Support Engineer
il y a 2 jours
This role offers the chance to tackle challenging technical problems, be part of a dynamic environment, and deliver exceptional support while ensuring system reliability.
**What you'll do**:
- Own the full support process—manage incidents end-to-end and ensure swift resolutions.
- Collaborate with the client to create problem reports or change requests and participate in incident reviews.
- Share knowledge—contribute to Knowledge Management (KM) to enhance operational efficiency.
- Provide 24/7 support through 8-hour shifts with some flexibility for overtime, ensuring client services remain uninterrupted.
- Be on standby when needed to address critical issues.
**Must-have technical skills**:
- Java programming expertise.
- Spring Boot for microservices.
- Distributed Systems experience.
- gRPC knowledge.
**Essential non-technical skills**:
- ITIL framework knowledge.
- Fluent in written and spoken English.
- Ability to absorb new information quickly and perform well under pressure.
- Strong organizational skills with the ability to coordinate multiple tasks and support teammates.
- A customer-focused attitude with a proactive approach to problem-solving and delivering service excellence.
**Requirements**:
- EU nationality and willingness to work onsite in Strasbourg.
- Security clearance eligibility for working on sensitive projects.
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