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Client Support Apprentice
il y a 3 semaines
Your role
What you'll be doing
Corpay is currently looking to hire a Client Support Apprentice within our Corpay division. This position falls under our PayByPhone line of business and is in Boulogne-Bilancourt, France.
In this role, you will work answer the client ops requests, support the technical operational tasks such as tariff changes, and manage technical operation project.
How We Work
As a Client Support Apprentice, you will be expected to work in a onsite environment. Corpay will set you up for success by providing:
- Assigned workspace in office and home office setup- Company-issued equipment- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Back Office configuration- Answer all BO configuration requests done by the client ops team, including but not limited to:
- Create and maintain Vendors in the Back Office.- Create and maintain Client Calendars.- Create New Locations and Rates for existing clients and new clients.- Change of Service Fees.- Manage Tariff Changes and promotions for existing clients.- Manage 3rd parties’ integrations
Technical Ticket Management:
- Create tickets to dev & product team for development and bug fixing relating the Back Office and Rates Systems.- Liaise with Product Managers to ensure tickets are prioritized and completed in a timely manner with any issues escalated via the appropriate channels.
Process Documentation:
- Ensure that all relevant processes and procedures are documented and updated in Confluence including any supporting documentation required to enable effective continuation of service.- Create tools and training materials pertaining to technical troubleshooting- Updating CRM information related to clients, accounts, contacts
Technical operational Projects:
- Take part and support other technical Operational Projects (rates migration, implement new supplier or new integration)- Manage technical supplier communications
Other things you may get involved with:
- Carry out other tasks and responsibilities that your manager asks you to from time to time.- Attend client meetings at the request of the manager or the client team.
Qualifications & Skills
Essential- Able to prioritize, manage and track multiple projects and tasks simultaneously.- Logical and methodical.- Ability to decipher complex problems and be creative to find solutions.- Exceptional attention to detail.- Understanding of internal escalation processes and protocols and when to trigger them.- The ability to work under pressure and to tight deadlines.- Good organizational and time management skills.- The ability to work on your own initiative and as part of a team.- The ability to gather, analyse and present material clearly and concisely.- Experience with Microsoft Office, including Word, Excel and PowerPoint.
Desirable- Educated to degree level- Experience of working with Confluence, Jira and project management tools.- Understanding of web-based technologies such as API’s, Integrations and basic HTML code.- Previous experience of working in the parking industry or another app-based business.- 1 year of demonstrated experience in technical projects
Benefits & Perks- Opportunity to work with great people- Great salary package- Access to Gratitudes, our global employee recognition program- LinkedIn Learning License- 50% of transport costs covered (Navigo pass) to go to work- Meal Vouchers (Swile Card)
Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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About Corpay
Corpay is a global technology
