Client Support Apprentice

Your role
What You'll Be Doing
Corpay is currently looking to hire a Client Support Apprentice within our Corpay division. This position falls under our PayByPhone line of business and is in Boulogne-Bilancourt, France.

In this role, you will work answer the client ops requests, support the technical operational tasks such as tariff changes, and manage technical operation project.

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.

How We Work
As a Client Support Apprentice, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Support all back-office requests such as managing the vendor list which will include, creating and maintaining client calendars, setting up new clients and creating new locations and rate, managing tariff changes and promotions for existing clients.
• Manage 3rd parties' integrations
• Work with the dev and prod teams in raising tickets and big fixes
• Liaise with product managers to ensure tickets are prioritized and completed in a timely manner with any issues escalated via the appropriate channels.
• Ensure that all relevant processes and procedures are documented and updated including any supporting documentation.
• Getting involved and supporting other technical operational projects (rates migration, implement new supplier or new integration)
• You will have the opportunity to excel your customer skills by attending client meetings

Qualifications & Skills

• Educated to degree level
• Able to prioritize, manage and track multiple projects and tasks simultaneously.
• Ability to decipher complex problems and be creative to find solutions.
• Time management and attention to detail is crucial
• The ability to work on your own initiative and as part of a team.
• The ability to gather, analyse and present material clearly and concisely.
• Experience with Microsoft Office, including Word, Excel and PowerPoint.
• Experience of working with Confluence, Jira and project management tools.
• Understanding of web-based technologies such as API's, Integrations and basic HTML code.

Benefits & Perks

• 800 – 1200 Euros per month depending on experience
• Opportunity to work with great people
• Great salary package
• Access to Gratitudes, our global employee recognition program
• LinkedIn Learning License
• 50% of transport costs covered (Navigo pass) to go to work
• Meal Vouchers (Swile Card)

Our Company & Purpose
Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.

Empowering our people to share their experiences and ideas through open forums and individual conversations; and

Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency