Service Desk Operator
il y a 11 heures
We are currently looking for a “Service Desk Operator” to strengthen the Cronos Europa team.
**Responsabilities**:
- Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes.
- Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them. Make use of the knowledge database
- Follow the documented procedures
- Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups
- Record and update information in knowledge database
- Monitoring progress of incident resolution relative to the appropriate SLA
- Keeping customers informed on incident status and progress
- Managing the incident life-cycle, including closure and verification
- Closing incidents and confirmation with the customer
**Technical skills**:
- Minimum of 1 year of relevant professional experience
- Good IT knowledge
- Experience using ticketing tools
- User oriented
- ITIL V4 Foundation Certified
- Language and communication skills
- Fluent in both English/French both written and oral
**Why Cronos Group?**
**We’ll propose you**:
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos
Pay: 3,000.00€ per month
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