Product Support Manager Emea

il y a 2 semaines

Lyon, France Edmund Optics Temps plein

To accelerate our success and growth within the European Market, Edmund Optics SARL is looking for a

**Product Support Manager EMEA (f/m/d)**

**Essential Functions**:

- Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountability
- Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identified
- Work towards continuous improvement of sales process and customers’ journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
- Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
- Participate in tradeshows and conferences
- Interface with marketing to provide customer feedback and identify customer support needs to ensure EO’s service leadership

***Qualifications**:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Your profile**:

- Degree in engineering, physics, mathematics, or hard science
- Minimum of three (3) years’ experience in technical sales and/or product support
- Proficiency in key optical engineering and physics concepts/optics industry experience preferred
- Knowledgeable about sales and support processes
- Proven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphere
- Fluent in English, additional language skills preferred
- Strong organization skills
- Able to identify key objectives, set goals, and execute plans
- Excellent communication and presentation skills, both written and verbal
- Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)

***What we offer**:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.

Edmund Optics provides a range of employee benefits alongside the salary package including:

- Company pension scheme
- Group accident insurance
- Mobile working opportunity
- Extensive training and development offer
- Subsidized gym membership
- Jobbike
- Company events
- ...and a lot more

Contact Information

Agnes Helsper

Edmund Optics GmbH

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