Operations Manager

**About the role**

Since 2020, Delivery at Uber has grown tremendously on the back of increased demand caused by the pandemic. Merchants across all categories have increased their investment and interest in their digital and delivery offering. Without having their own on-demand logistics capability, merchants are looking for a partner who can fulfill the requirement for last-mile delivery. With millions of drivers and couriers providing on-demand logistics through our existing marketplaces, Uber is well positioned to allow merchants to use our network of couriers, fulfilling the on-demand last-mile-delivery service for orders to their own app and website.

Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, Ecommerce - empowering merchants to deliver orders generated on their own channels (outside of Uber’s marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Our goal is to set the momentum that will transform Direct into a sizable part of our business by EOY'23. Uber Direct has the potential to be our next multi-billion dollar business.

This role will be a part of a newly formed Direct team in France, and will be working very closely with the Eats and New Verticals teams in France, the EMEA central Direct team and cross-functional counterparts.

As Operations Manager for Uber Direct in France, you’ll support the team in driving and growing our last-mile delivery business and strategy in France. You'll be responsible for developing data-driven insights, crafting strategies, and scaling impactful and innovative business initiatives.

This is particularly important as we venture into new business opportunities that require innovative approaches to our customers happiness and growth.

**What You Will Do**

As a Uber Direct Ops Manager, be a strategic partner to the Uber Direct team, to support the growth of the France business:

- Monitor the activity & Analyze Data - With the help of Uber's rich dataset, you will supervise market performance, understand our customers' challenges and always look for ways to improve the operations. You will build analytical frameworks, operational models or dashboards to a close control and operation improvement as well as to report the Uber Direct France insights.
- Build & Optimize scalable Process & Tools - Create the relevant Uber Direct processes to ensure that we are seeking for the outstanding flawless operation and unit economics. Built the right tools for our teams in the field and for our customers to scale seamlessly. Working closely with the Central Operation and Commercial teams to improve both Merchants and Couriers (delivery person) experience
- Support AMs and Sales on strategic partnerships - Constantly seeking solutions for this new product. Your processes and projects will directly contribute to the business growth and to the satisfaction of our customers. Work hand in hand with the team members to support their merchants' interactions (pitch, problem solving, business reviews, etc.)

**What You'll Need**
- Min 3 years of experience in Startup, Consulting, Operations, Logistics or other relevant experience
- Analytical & critical thinking and experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances and effectively communicating across a complementary team
- Business acumen, ability to seize and prioritize opportunities based on feasibility and potential
- High adaptability to change and ability to execute quickly. Able to pivot from long-term thinking to immediate action tactical response
- Entrepreneurial mindset and pro-activity, ability to own end-to-end projects from strategic thinking to actually getting things done
- Excellent excel skills
- Proficiency in English and French
- Experience with SQL is a plus, or comfortable learning and using new software tools
- Industry knowledge in the on-demand / same-day delivery space