Salesforce Product Manager

il y a 15 heures

Monaco, France Camper & Nicholsons International Temps plein

**Role**:
**Key Responsibilities**:
**CRM Strategy & Development**:

- Translate business requirements into actionable CRM features.
- Collaborate with internal teams and external developers to design, build, and implement new functionalities.
- Ensure continuous improvement of the CRM platform in alignment with business goals.
- Oversee data entry, accuracy, and segmentation to ensure targeted communication and effective customer relationship management.
- Regularly audit data for accuracy and update it as necessary.
- Manage and optimize CRM and database workflows and automations.

**Feature Management**:

- Work closely with the development team to manage the end-to-end feature development process.
- Test, troubleshoot, and ensure smooth deployment of new CRM features.
- Monitor performance and user feedback for ongoing optimization.

**Opportunity Identification**:

- Use CRM analytics to identify trends, opportunities, and areas for growth within the customer database.
- Collaborate with commercial and marketing teams to create targeted campaigns based on segmented data insights.
- Continuously explore ways to enhance customer engagement and business efficiency through the CRM.

**Reporting & Analysis**:

- Create regular reports on CRM and YDB performance, user activity, and campaign results.
- Monitor KPIs related to customer acquisition, retention, and engagement.

**Assure user adoption**:

- Oversee creation of a knowledge base and training material for end users.
- Organize training materials/ sessions for end users.
- Actively promote user adoption of CRM throughout the business.

**Qualifications**:

- Salesforce Expertise: Strong technical knowledge of Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), with relevant certifications (preferred).
- Product Management: Skills in product strategy development, lifecycle management (roadmap, prioritization, launches), and CRM process optimization.
- Data Analysis: Ability to interpret user data to refine features and adapt product strategy.
- Communication and Collaboration: Excellent communication for effective collaboration with cross-functional teams (sales, marketing, IT) and user training.
- Project Management: Strong organization skills and familiarity with agile methodology to ensure successful project delivery.
- Fluent in English.
- Permanent
- Full time
- 98000, Monaco, MONACO, Monaco
- MARKET INTELLIGENCE

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