Technical Manager

**Objectives and Responsibilities**
- The Technical manager will work closely within a Client Service Centre composed of other fellow Yacht Managers and Account Managers and be responsible for overseeing the day to day technical requirements, handle insurance claims, perform ISM/ISPS/MLC Internal Audits on behalf of the Company, maintain yacht’s Class & Flag certification, attend onboard Class & Flag surveys and handle refits as and when appropriate for an allocated fleet of managed yachts.

**Qualifications & Skills Required**:

- Must possess an internationally recognized marine engineering, naval architecture or mechanical engineering qualification at degree level and preferably accredited by RINA, IMAREST or similar institute. Equally comparable seagoing STCW Qualification and experience in an engineering capacity, preferable as Y3 or STCW equivalent Engineer or greater.
- At least 3 years’ experience as a shore side superintendent or in a similar technical yacht management role.
- Additional experience working aboard a yacht or ship as Chief Engineer, and/or other industry related engineering experience is required.
- Excellent knowledge of Classification, Flag, ISM/ISPS, SOLAS, Passenger Yacht or Large Yacht Code requirements.
- Internal Auditor Certificate ( and CSO also preferred but not essential)
- Experience in managing Maintenance Budgets
- Valid Driver’s license
- Current Passport
- Language Requirements: English (Fluent verbal and written)
- (French, German, Italian, Spanish) beneficial, but not essential.
- Organised, ability to prioritise, work under pressure and to tight deadlines at a high standard, flexible and able to react when necessary to last minute changes, excellent yachting knowledge, relationship manager, plan ahead and view crisis’ before they develop, smart dress code, ability to travel when required. Excellent report writing skills essential;
- Diligent, accurate, proactive, energetic, a team player and confident communicator with ability to handle stress. Available to work out of hours when needed.
- High organizational skills required with proficiency in/with MS Office Suite, database navigation, and social media. All equipment provided

**Competencies**:
**Customer Service Excellence**
- Delivers the best solutions for the customer both internally and externally.
- Considers potential impact of all actions on our customer and has the aim to achieve a positive outcome for Hill Robinson at all times.
- Constantly reviewing potential for improvements in Customer Service.

**Teamwork**
- Proactive cooperation with your team.
- Works for solutions that all team members can support.

**Communication Skills**
- Excellent written and verbal communication skills taking into account the potential impact of any communication.
- Ensures that Line Manager is informed about progress and problems, avoids surprises.
- Positive and respectful attitude to all team members and internal and external customers.

**Interpersonal awareness**
- Understands the interests and concerns of others internal customers. Team members etc
- Knows when to escalate critical issues to own or others’ management, if own efforts to enlist support have not succeeded.

**Ability to Influence Others**
- Works to gain others’ support for ideas, proposals, projects, and solutions.
- Involves others in a process or decision to ensure their support and looks for win-win solutions.

**Building Collaborative Relationships**
- Constantly working to develop, maintain, and strengthen partnerships with internal and external customers.
- Builds relationships with and expresses appreciation to others who have provided information, assistance, or support and provides assistance, information, and support to others to build a basis for future reciprocity.

**Flexibility**
- Tries to understand the merits of others perspectives.
- Demonstrates willingness to modify a strongly held position in the face of contrary evidence.

**Organisational Skills**
- Works well under pressure often juggling an assortment of tasks and continually reassessing priorities.
- Accuracy and attention to detail seeing the task through to the end.

**Technical Support and Administration**
- Technical Management of a fleet of Superyachts.
- Provide Continuous support in the event of systems failure, spares and emergency response team coordination,
- Provide general technical and commercial advice and guidance,
- Yacht Budget review, monitoring and management thereof, focused on planned maintenance and refit expenditure.
- Handle Yacht Insurance Claims of a technical and physical damage nature.
- Provide regular, periodical technical reports to management and owners,
- Liaise with Yacht Managers for the smooth running of the yachts.
- Assistance to other departments (e.g. accounts with accounting returns, budgets, fund requests, invoicing approvals. Owner Reports).

**ISM - Compliance**
- Provide correct interpretation of Class Rules and other re