Customer Training Specialist

il y a 2 jours

Paris, France Brevo Temps plein

We are a rapidly growing team of more than 800+ employees, representing over 67 nationalities spread across eight offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, Vienna, and Toronto.

At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, impact first, humbly open, and people company.

We are looking for a
**Customer Training Specialist** to join our Customer Success team. As a member of this team, you will work on the training for our customers.

The training is a new and strategic topic at Brevo. We’ve developed a starter pack with 3 sessions and tailor-made training based on the client's current topics.

**Responsabilities**:

- ** Training**:

- Be a Brevo platform expert and marketing expert_._
- Understand the client’s use case and adapt each session to it
- Train our customers on the Brevo solution in order to increase their knowledge, engagement, and the platform adoption and usage (Visio or physical)
- Perform large audience training during webinars
- **
Content**:

- Work with internal teams to update and optimize the training content according to the platform releases and updates
- Develop a new training program and tailor-made sessions with internal and market content
- **
Organization**:

- Plan the sessions with the customers and manage the training agenda
- Measure the client’s level of knowledge (Quiz) and the training performances (impact on usage, satisfaction, etc)

**Profile**:

- 2+ years of experience in a customer training role
- Interest & Good knowledge of marketing
- Excellent presentation, written and oral communication skills (English & French) and comfortable with public speaking
- Customer-centric and solution-driven
- Fluent in French & English
- Proactive, autonomous, and efficient
- Data-driven

**Benefits**:

- A unique opportunity to join an international and collaborative scale up environment in a hyper-growth context
- The chance to grow your professional and technical skills, with room for career progression
- Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus.
- Meal vouchers - Swile (€12.5 per day - 72% paid by the company)
- Excellent private health care, of which 70% is covered by the company
- RTT
- Bi-annual global company offsite; inter-office trips
- Work's council benefits (HelloCSE)
- Very competitive referral program
- Second parent leave: 1 month of fully paid leave
- English and French classes, and over 155000 courses available on Udemy
- Budget to support your workspace at home
- A modern office in a central location with free fruits, drinks & lots of fun activities
- Relocation package and visa sponsorship for international talents
- ..and more

**Meet us**:

- A first video interview with our HR Team (30 minutes)
- A second video interview with the hiring manager and a team leader (1H)
- A live case study (1H)

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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