IT Technician Apprentice

**About**:
Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

**Our mission**
- Banking belongs in business software_

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life.

It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

**To learn more about us**:About Swan** ;**Our story**.**

**Job description**:
In this role, you will provide first-level IT support across a modern, fully Mac-based environment. You will join a team focused on delivering seamless tech experiences for employees and scaling infrastructure with automation and precision. The IT team is composed of collaborative, detail-oriented individuals who thrive on problem-solving and user enablement.

**Your mission**

Our IT team operates as a lean, agile unit embedded within the People and office ecosystem. We follow a “zero-ticket” mindset, aiming to automate and preempt common issues through smart tooling and documentation.
Your primary mission is to support our employees by ensuring they have secure, reliable, and easy-to-use tools from day one, while learning and growing into core IT operations and automation initiatives.

**Main tasks**
- Assist and troubleshoot day-to-day technical issues, particularly on macOS and SaaS platforms.
- Prepare and manage new hire onboarding: devices, accounts, software provisioning.
- Maintain IT asset inventory and help track equipment returns and assignments.
- Document IT procedures, common fixes, and setup processes in an internal knowledge base.
- Collaborate with the IT team on ongoing improvements and automation (scripts, workflows).
- Ensure basic security hygiene is followed on devices (e.g., patches, encryption, updates).

**Your team**

By joining Swan as an IT Technician apprentice, you will become part of our IT team led by Gabriel (IT Manager), working alongside Gérald (IT Specialist) and Rubens (IT System Administrator). You'll collaborate closely with the Security team on automation and access management projects, while also working with HR for onboarding, Finance for asset tracking, and employees across all departments. Expect a fast-paced but supportive environment where learning is encouraged and autonomy is valued.

**Preferred experience**:
**You’re a great match if**:

- You are looking for a 1 or 2 years apprenticeship.
- You have a strong curiosity for how IT systems work and a genuine desire to help people solve tech problems.
- You feel comfortable in a macOS environment and have a basic understanding of IT concepts like networks, device management, or account provisioning.
- You are methodical, organised, and not afraid to dig into technical documentation or try things out.
- You communicate clearly (English is a must, oral & written, French is a strong plus), are dependable, and thrive in fast-paced environments where learning never stops.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief._
- When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area._

**About Swan**:
**Perks of being a Swanee**:

- ** Meal Vouchers**: We provide a meal voucher card to cover your meals on work days.
- **Transport**: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.
- **Holidays**: 25 days of paid leave. ️
- **Sports**: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online.
- **Offsite**: Once a year we gather to reconnect, deep-dive into big topics, and relax.
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