Global Training Manager

il y a 3 jours


Paris, France Fyte Recrutement Temps plein

Notre client est une maison de luxe internationale.

ll recrute un Global Training Manager F/H.

Poste en CDI basé à Paris Centre à pourvoir dès que possible.

**Rémunération**: entre 80k€ et 90k€ brut annuel selon expérience.

Rattaché à la Directrice de l’expérience client, vos missions seront les suivantes:
Vous managerez 6 Training Manager qui occupent chacun une zone dans le monde.
- expérience client et cérémonie de vente
- expertise produit en coordination avec les équipes Produits et Retail
- expertise clienteling et omnicanale : développement des formations avec les équipes de CRM et ecommerce permettant aux vendeurs de personnaliser et développer la relation avec leurs clients
- digital learning : définir la feuille de route des outils digitaux de formation
- animation de la communauté des Training Managers en région
- onboarding : pilotage et faire évoluer le programme d’onboarding pour le retail
- uniformes : définir et coordonner les guidelines de grooming et d’uniformes pour les équipes de vente retail et leur bon déploiement en régions
- mise en place d’un monitoring de l’activité training par la définition et le suivi de KPI et reportings adéquats
- budget : identification et coordination des moyens nécessaires à la réalisation de l’ensemble des missions. Pilotage du budget training.

Profil recherché
- solide connaissance du retail
- habitude des voyages
- grande sensibilité pour le produit et le design
- excellente communication écrite et parlée
- grande ouverture d’esprit
- anglais bilingue



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