Account Development Specialist

il y a 1 semaine

Puteaux, France Moody's Temps plein

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

Responsibilities include:

- Maintain high level of product knowledge including key research, product features and ‎benefits and other elements of services.
- Drive adoption, success, and engagement with a portfolio of clients based in Europe and Africa across multiple products.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall client health.
- Convey the company's value proposition and deliver on activity targets and retention goals.
- Assist with client onboarding and product demonstrations and provide training both virtually and on-site to improve ‎workflow adoption and customer satisfaction.
- Contact clients to promote and secure their attendance at analyst meetings, roundtables, ‎briefings, webinars, conferences, and other events.
- Promote awareness regarding publications and new research to the client bases.
- Gain and maintain familiarity with client organizations and processes to create and execute on Account Plans.
- Provide proactive customer service by working closely across teams to ensure client issues ‎and needs are communicated and resolved effectively.
- Work collaboratively with Sales, Product, Operations, and other cross-functional teams and play a critical role in the contract ‎renewal process and client retention strategy.
- Provide forecast and pipeline information to management.
- Uncover new opportunities and mitigate risks by coordinating with appropriate internal ‎teams.
- Moderate travel will be required (approximately 20 - 40%)

Qualifications:

- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably within finance or business-related discipline.
- A Moody’s employee at this level would typically have 2-3 years’ experience in sales, relationship management or other related client-facing position, preferably within the financial services sector.
- Fluency in English and French (essential)
- Experience in account management, client services, customer success or sales support is preferred.
- History of demonstrating customer focus with an ability to convey important messages to clients, develop rapport and be able to manage clients’ expectations.
- Excellent time management/organizational skills. Able to adhere to short deadlines and work with many different teams.
- Must provide evidence of achieving/exceeding targets and goals.
- Experience delivering presentations, demos, or training sessions preferred.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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