Sales Operations Manager

**About**:
Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use.

Swan already has 70 customers across 10+ European countries, large enterprise and startups alike. They include Carrefour, Pennylane, Alma, and Ride.Capital. We’re on track to take things much, much further, by embarking on Europe — localizing our product, and internationalizing our team and partner portfolio.

Swan has received 21M€ funding from VCs like Accel and Creandum. We’re a Mastercard principal member and a licensed financial institution, passported across Europe.

We have a hybrid remote-work policy, with 100+ Swanees across offices in Paris, Bordeaux, Berlin and Barcelona Wherever you’re coming from, come as you are We’re open to all kinds of people, from all walks of life. If you’re excited about joining a European fintech adventure, Swan is the way

***Job description**:
Swan's Sales Team is rapidly growing and preparing to enter the scaling stage. As a result, we are looking for our second team member to join our revenue operations team. Reporting to our Revenue Operations Manager and working closely with the entire Go-to-Market Team (including Growth, Marketing, SDR, AEs, Country Managers, and Chief Commercial Officer), you will be responsible for owning and developing the following five pillars:
.**1 — Processes**

What?

You will make sure the Prospect Journey is as smooth as possible for the prospects and our teams. So we ensure our Sales focus on the most valuable tasks for Swan (e.g. creating business).

How?
- Improve our Prospect Journey (Lead & Deal Funnel)
- Automation
- Optimization of existing processes
- Creation of new processes

**2 — Tools**

What?

You will equip our revenue teams with the tools they need to ensure and increase their productivity. You will own the daily management of these tools. Besides our CRM (currently Hubspot), you’ll take care of our engagement tool (LaGrowthMachine), conversation intelligence tool (Praiz), calling solution (Aircall), etc.

How?
- Managing the implementation of new tools, from benchmarking to roll out and ensuring the adoption is maximized
- Tools administration & support to our Sales Team

**3 — Data**

What?

You will ensure our Sales have access to the data they need for their day-to-day activity through reporting and dashboards. You will also help make sure we have access to the data needed to assess the performances of our Sales Team; and analyze them to define areas of improvements and recommend new strategies.

How?
- Reporting and Dashboards building (on Hubspot or Metabase)
- Data Analysis and recommendations to our Chief Commercial Officer
- Performance reviews (QBRs, Quarterly Analysis or any had-hoc analysis)

**4 — Sales Enablement**

What?

You will provide commercial teams with all materials and training support they need to reach their target, in the most efficient way. You will deliver sets of training or organize them, and make sure they are improved and up-to-date over time.

How?
- Improving the Sales Methodology through working on our Sales Playbook
- Work on our Sales Pitch and the way our Team sales Swan
- Working on an Onboarding Program for our Sales Team as well as making sure they have continuous trainings (on new features, new processes, new methodology, etc)

**5 — Organization**

What?

Help define the right organization for the revenue team to be the most efficient, according to the overall business strategy.

How?
- You will work on Targets and Compensation Plans for our SDR and AE Teams
- You will help defining the right Operating Calendar for our teams
- You will work on setting Roles & Responsibilities of our Sales Reps

**Preferred experience**:
**You’re a great match if**:

- You should have at least two years of practical experience in Sales/Revenue Operations or Growth Manager roles, preferably in a B2B and SaaS environment.
- You should have proven hands-on experience with automation and CRMs, preferably Hubspot.
- You should possess good knowledge of the SaaS Acquisition funnel, including key metrics and roles.
- Project and stakeholder management skills, which are essential for keeping our projects on track and ensuring that everyone is working together effectively.
- You enjoy working in a fast-paced, target-driven, and team-oriented environment
- Autonomy, a “Can-do” spirit, and the ability to take initiative and ownership of your work are required.
- Passion, curiosity, and the capacity to learn quickly are important, as we are constantly exploring new technologies and approaches to improve our work.
- Good working abilities in English
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos a