Account Manager, Us Market

**Greenly** is a B corp certified SaaS company founded in 2019 by **Alexis**, **Matthieu** and **Arnaud**.

Greenly is a climate suite that streamlines data collection and analysis through integrations, making the calculation of carbon emissions accurate, intuitive, and affordable.

Every day, we work with the goal of enabling our clients to commit to an efficient carbon reduction trajectory and to engage their entire ecosystem (employees, clients, suppliers) around their climate strategy.

Greenly supports clients within all industries. Currently working with over 2,500 clients, our assistance goes beyond basic carbon assessments by also including services such as Green IT, lifecycle analysis (LCA), and compliance with SBTi and CSRD initiatives.

**Our Values**:

- Ambition for climate : Minimize GHG emissions, maximize climate impact
- Agility : Work in small increments: fail fast, learn fast, win fast
- Ownership : Achieve outstanding results by showing initiative and accountability
- Feedback paves the way : Succeed as a team by helping others progress

Curious to know more ? Take a look at our blog

**ABOUT THE ROLE**

You are responsible for building strong relationships with customers and prospects in **North America** (Canada and US) by connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities.

**Duties and Responsibilities**
- Build and develop relationships with customers and potential new customers based on trust and respect
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Liaise between the customer and internal teams
- Resolve complaints and prevent additional issues by improving processes
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Keep accurate records pertaining to inventory and account notes.
- Increase customer retention and upsell
- Manage & resolve complex customer situations
- Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions

**SKILLS AND COMPETENCIES NEEDED TO SUCCEED**
- Sales mindset and analytical skills to leverage data in decision making
- Customer obsession You love helping your clients and know how to nurture relationships.
- Previous experience in account management or sales.
- Great interpersonal skills and team spirit as you would interact with other department.- Comfortable working in a fast paced environment focused on scaling globally
- Show a clear understanding of Greenly’s offer and values
- English native-equivalent proficiency.
- Willingness to work shifted hours to accommodate US time zones (at least 3 times per week)
- Knowledge of sustainability frameworks and regulations.
- Experience managing enterprise accounts. Fluency in French.

**COMPENSATION AND BENEFITS**
- Private health insurance (by Alan, 100% covered by Greenly).
- Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
- Lunch vouchers (by EKIP for a more sustainable way of eating)
- Flexible WFH policy and a beautiful office in the heart of Paris.
- A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays. ️
- Gymlib at reduced price ‍️
- An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time

**THE RECRUITMENT PROCESS**
- Have an introduction call with Sabina, our Talent Acquisition Manager.
- Interview with Hadrien, Head of Account Manager
- 2nd interview with Caroline and Corentin Head of AM France, incl. case study
- Final interview with Pierre (Head of Sales) & Corentin