Head of HR Operation

INTERPOL embraces diversity and is committed to achieving diversity and inclusion within its workforce. Qualified applicants from under-represented member countries and women are strongly encouraged to apply.

**Job Title**: Head of HR Operations

**Directorate**: Human Resources Management Directorate

**Location**:Lyon, France

**Duration**: Three (3) years*, Fixed-Term Contract

**Grade**: 3

**Number of post**: 1

**Level of Security screening**:Basic

**INTRODUCTION OF POST**
The Human Resources Management (HRM) Directorate is part of the Executive Directorate Resource Management (EDRM) and covers all HR functions. Under the supervision of the Assistant Director, the incumbent manages the HR Operations Department ensuring the efficient ongoing administration of the full range of employee cycle services which include three key functional areas: recruitment, onboarding and contract administration.

**PRIMARY DUTIES**

**Team Management**
- Provide strategic advice to the Assistant Director, on human resources matters in the core areas - recruitment, appointment, transfers, etc. With the support of contract and recruitment officers, plan, organize and evaluate the work of HR Operations Unit ensuring an efficient task distribution, promoting a solid customer service culture, building team capacity and creating a highly motivated and collaborative work environment to ensure that quality client-oriented service is delivered.
- Effectively manage change ensuring that the teams are always ready for changes and keeping them informed of any new issues.

**Efficiency and Quality Management**
- Lead the development of Service Level Agreements (SLAs) and related Key Performance Indicators (KPIs) in conjunction with key stakeholders and with the support of contract and recruitment officers.
- In coordination with contract and recruitment officers, work with the People analytics & HR solutions, IT and other stakeholders to ensure that technology is used to deliver the services in a way that is fit for purpose.
- Keep abreast of best practices and seek continuous process improvement driving for standardization, efficiency and excellence in service delivery.
- Work with People analytics & HR solutions to develop and implement data quality control processes to ensure the accuracy of data entries in SAP.

**Functional Responsibilities**
- Plan and implement recruitment strategies developed by the talent management unit to ensure the timely and efficient filling of current and upcoming vacancies, with the support of recruitment officers and in coordination with the HR Business Partners.
- With the contract officers’ first-level review and update, ensure the contents of Individual Decisions (IDs) are accurate and consistent to handle situations.
- In coordination with the HR Business Partners, evaluate and recommend actions for complex issues and/or exceptions to rules relating to the three functional areas.
- Participate in the selection interview as needed.
- Provide expertise and inputs to the revision and/or development of policies related to recruitment, appointments, entitlements, contract extensions, reassignments and separations.

**Perform any other duties as required by the Supervisor.**

**REQUIREMENTS**
- Please only include professional experience for which you can provide official proof of employment (i.e. pay-slip indicating your functional title, work certificates, etc.).
- You could be asked to provide copies of such documents prior to interviews/tests.
- This is especially important for your current and previous functional titles (they need to be exactly the same as the one in your contractual agreement), exact dates of employment, description of responsibilities and achievements, reason(s) for leaving and part-time work.

**Training/Education required**
- At least five years’ University education in a relevant area (Human Resources, Public or Business Administration).
- Experience required
- At least eight years of professional experience in the area of Human Resources Management with exposure to HR service center environment and extensive experience in managing a diverse team.
- Functional hands-on expertise and knowledge of interpretation and implementation of HR policies, rules, and regulations including staff benefits, entitlements, compensation and contractual modalities.
- Experience in an International Organization would be an additional asset.
- Languages
- Professional fluency in English, both orally and in writing.
- Knowledge of any other of the Organization’s official languages (French, Spanish or Arabic) will be considered an additional asset.

**Abilities required**
- Experience in working with computers including proficiency with the MS Office (or similar) suite.
- Knowledge and experience of an ERP system (preferably SAP).
- Be conscientious and efficient in meeting commitments, observing deadlines and achieving results.
- Very good communication skills, including the ability to exp