Cdd: Business Support Specialist F/m

il y a 6 jours

LevalloisPerret, France SAP Temps plein

**We help the world run better**

**What you will do**:
As a Business Support Specialist, you help our customer-facing roles (e.g. sales) be more productive. This allows them to focus on their customer first, simplifying the buying experience with SAP.
In your role, you bring reliable, qualitative, and professional assistance on both transactional and business-related questions.

Core tasks include:

- Handling end-user inquiries - detecting the problem, troubleshooting, dispatching, and closing the issue
- Working in a multi-channel environment where support is provided via chat, call-out, ticketing,

You may engage in simple exchanges or more complex consultations based on your growing levels of expertise
- Exchanging best practices and following standard execution models to help our team be most productive
- Participating in, contributing to, or hosting learning and networking activities to consistently grow knowhow and collaboration
- You may work on scope-related or process-related projects within OnPremise, ServicesSales, or new deal motions to enable our ongoing value to the business

**What you bring**:
In addition, you will bring:

- A customer-service attitude: polite, helpful, quality-oriented and empathic
- Analytical skills/Inquisitive mindset: asks the right questions
- Multitasking/ prioritization skills
- Strong English communication skills (C1/C2)
- A can-do attitude with lots of team spirit (across a virtual environment); Confidence in navigating challenging situations
- A bachelor degree and or equivalent work experience - we are looking for someone with 4+ years experience, therefore comfortable in working on changing scenarios and projects in a corporate environment
- Experience with Service Sales/Consulting is a plus

**Meet your team**:
**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 382450 | Work Area: Sales Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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