IT System Engineer

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
- Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog._

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
- Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog._

**What you will do**:

- We're seeking a highly capable **IT System Engineer Team Lead** to spearhead our mobile device and endpoint management strategy while guiding a team of two IT Engineers. This pivotal role demands a proactive individual with proven autonomy and deep expertise in MDM and broader endpoint management. You should possess a solid grasp of IT processes and be adept at utilizing ITSM solutions. Your technical acumen, leadership abilities, and communication skills will be crucial in ensuring a secure, efficient, and well-managed end-user computing environment.

**Responsibilities**:

- ** Mastering MDM and Endpoints**: Take full ownership of our MDM platform (e.g., Jamf, Intune) and endpoint ecosystem, ensuring optimal configuration, robust security, and proactive maintenance. Independently tackle complex challenges and stay ahead of industry advancements.
- ** Securing and Ensuring Compliance**: Implement and enforce stringent security policies across all managed devices. Oversee patching, software deployment, and configuration management while adhering to relevant security standards and contributing to audits.
- ** Leading and Developing the Team**: Mentor, guide, and supervise two IT Engineers, fostering their growth and ensuring effective task delegation and performance.
- ** Collaborating and Communicating Effectively**: Work closely with other IT teams and business stakeholders, clearly conveying technical information. Participate in projects related to your domain and provide excellent end-user support.
- ** Solving Problems Proactively**: Utilize strong analytical skills to diagnose and resolve intricate technical issues related to endpoints and mobile devices, implementing effective and timely solutions.

**What we are looking for**:

- Significant experience (5+ years) as a System Engineer with a strong emphasis on MDM and endpoint management.
- Demonstrated expert-level proficiency and autonomy with at least one leading MDM platform.
- Comprehensive understanding of operating systems (macOS, Windows, Linux) and their management.
- Solid knowledge of ITIL principles and practical experience with JiraFamiliarity with Identity Providers and access management concepts.
- Experience with scripting for automation (e.g., Bash, Python,Shell) is a plus.
- Exceptional analytical, problem-solving, and leadership capabilities.
- Excellent verbal and written communication skills.
- Fluency in both English and French

**Why you should join Contentsquare**

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time-off policy (every location is different)
- Immediate eligibility