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IT Coordinator
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IT Coordinator
**Date**:11 Oct 2024
**Location**: Paris, European Union, FR
**Company**:British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
**IT Coordinator**
**Role Purpose**
To support IT Manager in the efficient running of IT, telephony, and printing/photocopying services to enable British Council in France staff to have access to the IT technology they need to meet British Council in France objectives, and to enable key groups of customers and students to access appropriate information about the UK, the British Council in France and its services and products.
**Main accountabilities but not limited to the following**:
**Country IT Support - Computers, Chromebooks, Multifunction printers, mobile telephony, purchase of IT equipment & Accessories, Hardware Asset Materials & Asset Tracking.**- Support IT manager endorsing above duties,-
- Provide priority to front office requirements such as: supporting Teaching staff with the use of specific devices, Interactive White Boards & Learning softwares,** **ensuring successful running of Exams computer-based sessions on the client side or at the British Council in France premises.-
- Be the first point of contact for front office users and liaise with Line Manager in order to prioritize importance and urgency of the queries.**Time Management and Administrative tasks**- Provide support with procurement processes.-
- Ensure that schedule of tasks agreed with IT Manager is met within realistic deadlines agreed.-
- Refer to Line Manager to plan Business as Usual tasks and prioritize changes in case of crisis in order to maintain business continuity.-
- Support IT Manager in maintaining inventory (hardware & software).**Communications to Internal Customers**- Support IT Manager & follow guidance in providing clear and transparent information to staff on IT and processes. Provide light training to users according to needs. Ensure new members of staff have set up ready upon arrival.**Minimum requirements**:
- BAC ou BAC +2-
- Knowledge of Windows 10 & 11, Teams, Microsoft Office 365**Further Information**Pay Band **- 4**Contract Type**: Indefinite**Department: Country IT Delivery**Locations: Paris, France**Language requirements**:Français C1 and English B1-B2**Role holder must have existing rights to live and work in the country the role is based.**A connected and trusted UK in a more connected and trusted world.
**Equality, Diversity, and Inclusion (EDI) Statement**
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
