General Manager

**Company Description** The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently going through exciting phases of rebirth and expansion. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family. Raffles is progressively shaping the future of luxury hospitality, focusing on employee journey and growth. Step into a world where Parisian sophistication lives in every room and suite. Thoughtfully designed, each space reflects the elegance of the Forties and Fifties—graceful curves, precious materials, and warm, subtle tones—reimagined with a contemporary spirit. Here, every detail tells a story. A guitar beside the armchair. A handwritten note on a lampshade. Books arranged as if left in haste. These touches suggest the presence of a writer, a collector, an artist. This is not just a place to stay—it’s a place to belong. Whether you choose a luxury suite with Paris views near the Arc de Triomphe or a refined room for a weekend escape, each one offers a quietly poetic experience — elegant, intimate, and infused with the true Parisian spirit. As the General Manager, Raffles Le Royal Monceau, you will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience and every function of the business. Your seasoned leadership style will blend diplomacy with relationship-building prowess, cultivating strong connections with both internal and external stakeholders, including Owners and the Community. Your ability to engage with ownership and strategize revenue enhancements will be coupled with an innate talent for envisioning the hotel's long-term trajectory. A refined sense of finance and business acumen will be at the core of your decision-making, grounded in an unwavering commitment to delivering a world-class product and service. By seamlessly weaving local heritage and culture into our offerings, you will not only create an authentic guest experience but also drive excellence across all dimensions of our operations. In your role as a catalyst for exceptional service, you will uphold the highest standards, infusing every interaction with the kind of genuine care that leaves an indelible mark on our guests. Nurturing an environment of continuous growth and skill development, you will inspire our colleagues to consistently exceed expectations, turning moments into memories for every visitor. As a visionary leader, you will play a pivotal role in shaping our strategic direction. Your involvement in goal setting and objective communication will propel business growth and solidify the hotel’s reputation as a distinguished luxury destination. Your ability to foster positive relationships with ownership will ensure a harmonious partnership that aligns with our overarching strategy while enhancing the hotel's performance and prestige. Your leadership will be synonymous with setting industry benchmarks and redefining luxury hospitality. Your commitment to excellence, coupled with your innovative approach, will leave an enduring mark on our iconic brand and create a legacy of unparalleled guest memories. Key Behaviours and Responsibilities: 1. Act with an open mindset: Embrace innovative ideas, adapt to change, and encourage a culture of innovation and continuous learning. Demonstrate explicit knowledge and awareness of company standards as an integral role model. Build quality relationships with the management team. Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture. 2. Create positive impact working with others: Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect. Create a collaborative and inclusive environment where all colleagues are encouraged to provide input. Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes. Recognize and appreciate the contributions and well-being of colleagues. 3. Strive for guest/client satisfaction: Exhibits a deep understanding of the luxury hospitality landscape and guest expectations, ensuring that the guest experience consistently exceeds industry sta