General Manager

What you'll bring to the team:
**We have an amazing opportunity for a highly motivated, entrepreneurial and self-driven General Manager - stepping into the world of glistening scales, and razor-sharp teeth at Sea Life Paris Aquarium at Val d’Europe.**

Are you passionate about driving innovation and creating magical memories? If so, Merlin is seeking a dynamic individual like you to join us as a General Manager Be the visionary leader who steers the attraction strategy and brings joy to every guest. Here, you'll not just manage, but ignite the magic.

**Essential Functions**:

- ** Guest-Centric Culture**:
- Drive a culture of putting guests first, grounded in data-driven insights.
- Ensure a robust marketing plan across channels, segmenting and targeting customers for optimal reach.
- Role model guest-facing behaviours and act as a Brand Ambassador internally and externally.
- ** Business Strategy and Growth**:
- Drive volume strategy, ensuring sustained competitive advantage and optimizing revenue.
- Oversee P&L Management, channel strategy, and sustainable growth in attraction RPC.
- Deliver EBITDA growth, 5-year plans, and cost control strategies.
- ** Operational Excellence**:
- Ensure attractions operate at maximum efficiency with required staffing.
- Drive operational teams to exceed guest expectations.
- Implement HR and talent management processes, achieving diversity and inclusion targets.
- ** Safety and Wellbeing**:
- Uphold Health and Safety excellence, including business continuity and risk management.
- Cascade relevant information, ensuring a culture of openness and safety.
- ** Innovation and Partnerships**:
- Drive innovation, pre-empt opportunities, and adapt at pace.
- Create and sustain external partnerships and networks, contributing to the Merlin Group's strategic agenda.

Qualifications & Experience:
**Business & Functional Experience**:

- Proven experience in successfully managing complex operational businesses.
- P&L management responsibility, demonstrating agility and responsiveness to trading.
- Experience developing partnerships with non-profit organisations, local businesses, and authorities.

**Market & Geography Experience**:

- Understanding motivators for different markets and effective routes to entice visitors.

**People & Teams Experience**:

- Managing leaders of teams outside own area of expertise.
- Building high-performance customer-centric teams.
- Lead, motivate, and inspire a diverse team and develop a culture of continuous improvement, collaboration, and accountability

**Education and Experience**:

- Bachelor’s degree in business, management, or marketing (desirable).
- Flexible working hours, including weekends, with a valid driver’s license.
- Willingness to travel locally, regionally, and internationally.

**What We're Looking For**:

- Proven Experience in a General Manager, Senior Leadership, or equivalent role, preferably within the leisure industry
- Strong background in people management, with a passion for leading teams and fostering employee development
- Burning drive to achieve success.
- Charismatic, creative, and able to inspire innovation.
- Empathetic with a growth mindset.
- Analytical, financially astute, and commercially minded.
- Fun, outgoing approach with a strong customer service background.
- Effective communicator and collaborative leader who thrives in a fast-paced, dynamic environment.

**Benefits**:

- Shape the future of the company and directly impact the success of your team
- We believe in empowering our people to take initiative, grow, and lead
- Merlin Magic Pass - giving you free tickets to all of our attractions worldwide for you, your family, and friends every year.
- Company car or car allowance
- Meal Vouchers
- Loyalty Schemes
- Annual Bonus Scheme
- And so much more

Posted Salary Range: Competitive