Account Director

il y a 6 jours

Rue des Tours Lille France Spaag Temps plein

You will be responsible for a portfolio of clients and your mission is multifaceted: implementing comprehensive digital strategies with the help of the growth operationnal team, enhancing customer relationship, cross-selling, upselling and having an significant impact on business development, and management.

This strategic and senior role will entail the following responsibilities:

Strategy

  • Create high-performing, long-term digital strategies with a business focus.

  • Facilitate strategic workshops and kick-off meetings with clients and making sure deliverables are at our standards.

  • Update and monitor KPIs to ensure performance for our client with Growth Project Managers.

  • Implement new processes to improve the efficiency, productivity, profitability, and quality of work of the Growth teams.

Client Relations

  • Maintain close client relationships (regular follow-ups, calls, lunches, checkpulse etc.).

  • Make sure we meet client objectives on time and on budget.

  • Ensure the smooth running of services (cost and quality).

  • Ensure the quality of deliverables and documentation.

  • Find solutions to client problems.

  • Lead strategic meetings with clients and Spaag teams.

Development

  • Pitch Spaag's offerings to your clients and cross-sell.

  • Write commercial and strategical proposals and work on tenders for new and existing business.

  • Develop, monetize, and retain your client portfolio.

  • Bonus : Initiate new partnerships (sectorial prospecting, networking, etc.).

Cross-functional Management

  • Define clear objectives for your managees.

  • Assist the team in analysis and strategy, iteration, and finding suitable solutions.

  • Guide the Growth teams in the delivery of services and any ad-hoc requests.

  • Conduct regular evaluations of the Growth teams (Evaluation of performance per mission, weekly points, annual and mid-year reviews).

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