Customer Success Manager
il y a 7 jours
Working in the CSM/Operations team at Skillup means:
Being at the heart of the action, you represent Skillup while engaging clients and partners while meeting their needs.
Ensuring the smooth operation of our SaaS solutions for our clients and users
Contributing to the evolution of our solutions by promoting client feedback. We welcome all valuable suggestions and ideas.
Your mission:
As a customer success manager (CSM), you support clients on a daily basis. Your objective is to be their product reference for:
Facilitate client onboarding
Train clients on how to use our solution
Increase clients' usage of our solution
Contribute to Skillup's client satisfaction strategy
Report client needs in terms of product or process improvements.
To execute your mission, you will have to:
Create a relationship of trust with clients and ensure their satisfaction
Assist clients in utilizing our solution while adhering to our core values (responsiveness and friendliness)
Share our best practices to enable clients to take full advantage of our solution's features (organization of customer webinars to present features, online user guides, etc.)
Address daily inquires via email, chat and telephone on a variety of topics
Manage client relationships to effectively address their expectations, particularly in terms of product development
Identify opportunities for growth (upsells) among our client base
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