Customer Success Manager

il y a 5 jours

Paris, Île-de-France Energy One Limited Temps plein

Job Description

About Energy One

Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights.

As part of our ongoing expansion in Europe, we're seeking a Customer Succes Manager to join our team in Paris, France. 

About the Role

The Customer Success Manager is responsible for driving customer satisfaction and long-term success by managing accounts throughout the entire lifecycle, from onboarding to renewal. This role ensures a seamless customer experience, resolves escalations promptly, and provides both functional and technical support in collaboration with development teams.

The position focuses on building strong relationships, promoting customer retention, and identifying growth opportunities through upselling strategies. Additionally, the Customer Success Manager maintains accurate client documentation, develops a customer-facing knowledge base, and leads projects related to new customers, functionalities, and market changes.

Job Requirements
Required Qualifications and Skills

  • Ability to work autonomously with minimal supervision.
  • Highly responsible and reliable in delivering outcomes.
  • Proven experience in client engagement and relationship building.
  • Fluent in English, with excellent communication skills.
  • Expertise in upselling techniques and customer retention strategies.
  • Skilled in onboarding processes and delivering software demo training.
  • Strong presentation skills
  • Atlassian package knowledge

Desirable Qualifications and Skills

  • French language proficiency is a plus.
  • Energy-sector knowledge

Job Responsibilities

  • Manage customer accounts throughout the entire lifecycle, ensuring a seamless experience from onboarding to renewal.
  • Take ownership of escalations and resolve issues promptly and effectively.
  • Oversee customer onboarding to deliver a smooth and positive start.
  • Develop and implement upsell strategies to drive growth and maximize value.
  • Foster customer retention through proactive engagement and relationship building.
  • Handle customer relations with respect to both functional and technical aspects, ensuring their needs are fully supported.
  • Build and maintain strong, long-term customer relationships.
  • Responsible for maintaining accurate client documentation and developing a comprehensive, customer-facing knowledge base
  • Project management for new customers / new functionalities / market changes
  • Provide functional and technical support to customers in collaboration with the development teams

Job Benefits

What We Offer

  • Be part of a growing international energy company
  • A hybrid, flexible work setup in Paris
  • An open and inclusive team culture built on trust and innovation
  • Exposure to global energy markets and innovative trading solutions
  • A dynamic and collaborative work environment

Apply now and help us shape the future of energy at
Energy One
.

Energy One promotes diversity, inclusion and equal opportunity.

Please note unsuccessful applicants will not be individually contacted.

  • Customer Success Manager

    il y a 1 semaine

    Paris, Île-de-France ELCA Temps plein

    DescriptionNous recherchons une personne qualifiée pour rejoindre notre équipe Customer Success en tant que Customer Success Manager.En tant que Customer Success Manager, vous serez responsable des activités suivantes :Gestion de la satisfaction client et maintien du Net Promoter Score défini par la Direction, en assurant un suivi de proximité et en...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France ELCA Temps plein

    Nous recherchons une personne qualifiée pour rejoindre notre équipe Customer Success en tant que Customer Success Manager.En tant que Customer Success Manager, vous serez responsable des activités suivantes :Gestion de la satisfaction client et maintien du Net Promoter Score défini par la Direction, en assurant un suivi de proximité et en créant une...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Wakeo Temps plein

    Wakeo provides a SaaS platform to bring real-time visibility on intercontinental transportation.Using AI-based technology, we help shippers and logistics providers build a resilient and sustainable supply chain We already work with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus or Hartrodt with users in more than 180 countries and we...

  • Manager Customer Success

    il y a 5 jours

    Paris, Île-de-France Scaleway Temps plein

    OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility,...

  • customer success manager

    il y a 14 heures

    Paris, Île-de-France STATION F Temps plein

    À proposComme une majorité de personnes, nous avons été confrontés à des sources d'anxiété et de stress importantes, dans un contexte pro comme perso.Le tabou étant encore largement présent dans l'entreprise, nous nous sommes donnés comme mission de démocratiser la santé mentale pour accompagner les individus et transformer les...

  • Manager Customer Success

    il y a 4 jours

    Paris, Île-de-France Scaleway Temps plein

    OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and...

  • Manager Customer Success

    il y a 4 jours

    Paris, Île-de-France Scaleway Temps plein

    OUR STORY:Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and...

  • Manager Customer Success

    il y a 7 jours

    Paris, Île-de-France Scaleway Temps plein

    OUR STORY: Join Scaleway and shape the sovereign cloud of tomorrow Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility,...

  • Manager, Technical Customer Success

    il y a 5 jours

    Paris, Île-de-France Intaso Temps plein

    Manager of Customer SuccessThe Company:World leading network security vendorPE backed organisation with an ARR in excess of $300MCurrently working with Fortune 100 & 250 organisationsHuge growth due to both organic and inorganic acquisitionWell regarded in the channel. Award winning products.The role:Manager of Customer Success positionLeading a team of 4...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France SECUTIX Temps plein

    SECUTIX est le leader du marché des solutions digitales avancées pour l'industrie de l'événementiel. Offrant une plateforme cloud ouverte et parfaitement intégrée, SECUTIX donne aux organisations un contrôle total ainsi qu'une suite d'outils pour mieux comprendre et engager leurs publics grâce au digital, monétiser leurs produits et services,...