IT Service Delivery Manager

il y a 2 semaines

Paris, Île-de-France JOE & THE JUICE Temps plein

About Us

Joe & the Juice is a fast-growing freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to +440 stores across 21 countries with more than 4.500 employees worldwide. The brand offers a healthy, convenient, and ambient experience when entering our universe and our concept extends beyond just the products themselves, but about the people behind them. We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company's success; Positive Attitude, Inclusion, Social Ties, and Growth. By focusing on having a high degree of Employee Engagement, we rely on our employees to adhere to and promote our virtues, leading to a high employee belonging.

About the Role

The position of IT Service Manager MID EU is newly established and will be responsible for executing and supporting our retail IT Operations and project rollouts in the Mid-EU region. This role is responsible for ensuring alignment between local and global IT standards and supports the business through case management systems in collaboration with store and state management, as well as the global headquarters. The position is based at the Joe & The Juice FR headquarters in the centre of Paris and travel is expected on project basis.

Key Responsibilities

  • Lead and execute regional IT projects (e.g., network deployment, identity management, POS implementation, and IT security).
  • Deliver ongoing IT support for retail locations and office environments, including incident and service request handling.
  • Collaborate with Store Managers, Regional Managers, vendors, and global stakeholders to resolve technical issues.
  • Escalate issues as appropriate to vendors and internal development teams, following defined product and support processes.
  • Contribute to continuous improvement initiatives in IT service delivery and documentation.
  • Manage local IT vendors to support the business.
  • Support new store openings & refurbishments on IT infrastructure.
  • Manage store configurations for the Mid-EU portfolio across the various store-related platform

Key Qualifications

  • Proven experience in IT support with hands-on network & POS experience from Retail. Experience working in ITSM-configured software such as JIRA.
  • Strong understanding of network infrastructure, secure configurations & familiarity with frameworks such as ITIL.
  • Excellent written and verbal communication skills to effectively interact with stakeholders at all levels.
  • Strong problem-solving skills to address challenges and ensure successful project outcomes.

The Benefits

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some Joe-ified benefits:

· Our Mid-EU headquarters is located with excellent accessibility in the heart of Paris.

· Our office features an ambient atmosphere with carefully curated music.

· In Joe we have a flat hierarchy where all opinions are valued, allowing plenty of room for input and improvement ideas.

· Our monthly social calendar is packed with great activities such as running club, wine tasting, creative evenings and Friday bars.

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