BMC Helix Process

il y a 2 semaines

Paris, Île-de-France Müller`s Solutions Temps plein

Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team remotely. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions provides organizations with the tools and expertise needed to achieve operational excellence and improved service delivery across various sectors.

In this role, you will focus on analyzing, designing, and implementing workflows and processes within the BMC Helix ITSM platform. Your expertise will enhance the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and industry best practices.

Key Responsibilities:

  • Analyze existing processes and workflows within the BMC Helix ITSM platform to identify opportunities for improvement and optimization.
  • Design and implement efficient workflows that streamline IT service management processes, enhancing overall productivity and service quality.
  • Collaborate with stakeholders to gather requirements and ensure that solutions align with organizational needs and objectives.
  • Conduct training sessions and develop comprehensive documentation to support users in effectively leveraging workflow tools.
  • Monitor and evaluate the performance of implemented workflows, making adjustments and enhancements as necessary.
  • Stay updated with the latest industry trends, technologies, and best practices related to ITSM and workflow management.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 3-5 years of experience in IT service management, specifically with BMC Helix or similar ITSM platforms.
  • Strong understanding of workflow design, process mapping, and optimization techniques.
  • Proficient in analyzing business requirements and translating them into technical specifications.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
  • Proven problem-solving skills and a proactive approach to identifying and resolving issues.
  • Ability to work collaboratively in a remote, fast-paced, team-oriented environment.
  • Certifications in ITIL or other ITSM methodologies are a plus.

  • BMC Helix Support

    il y a 3 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive...

  • BMC Helix Support

    il y a 2 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is looking for an enthusiastic BMC Helix Support / Technical Support Analyst to join our remote team. In this vital role, you will deliver superior technical support to our clients using BMC Helix, assisting them with troubleshooting and resolving various technical challenges related to the software. This position requires a proactive...

  • BMC Helix Consultant

    il y a 4 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is actively seeking a talented BMC Helix Consultant / Solution Architect to join our remote team. In this pivotal role, you will harness your deep understanding of the BMC Helix platform to create, implement, and enhance solutions tailored to our clients' unique needs. You will collaborate closely with stakeholders to gather requirements,...

  • BMC Helix Administrator

    il y a 4 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...

  • BMC Helix Administrator

    il y a 2 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    As a BMC Helix Administrator (Remote) at Müller's Solutions, you will play a vital role in maintaining and optimizing our BMC Helix environments. This remote position requires extensive knowledge of the BMC Helix platform, where you will be responsible for administering system configurations, managing user access, and ensuring high availability of our...

  • BMC Helix Developer

    il y a 2 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • BMC Helix Developer

    il y a 2 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is looking for a talented BMC Helix Developer to join our dynamic team remotely. In this position, you will focus on the design, development, and enhancement of applications within the BMC Helix framework to address our clients' unique business challenges. Your expertise will drive the customization and optimization of Helix solutions,...

  • BMC Helix Integration

    il y a 2 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is looking for a talented BMC Helix Integration / Automation Specialist to join our dynamic team remotely. In this pivotal role, you will be tasked with creating and implementing automation solutions using BMC Helix integration tools. Your contributions will be essential in streamlining operations and enhancing client satisfaction through...

  • BMC Helix Integration

    il y a 2 jours

    Paris, Île-de-France Müller`s Solutions Temps plein

    Müller's Solutions is looking for a talented BMC Helix Integration / Automation Specialist to join our dynamic team remotely. In this pivotal role, you will be tasked with creating and implementing automation solutions using BMC Helix integration tools. Your contributions will be essential in streamlining operations and enhancing client satisfaction through...

  • Consultant TSCO TrueSight Capacity Optimization/Helix – BMC Software) ja

    il y a 2 semaines

    Paris, Île-de-France Worldwide People Temps plein

    Consultant TSCO (TrueSight Capacity Optimization ? BMC Software/BMC Helix Continuous Optimization,) Métrologie IT confirmé.Démarrage : janvier 2026Localisation : ParisDurée de la mission : 3 ansMission :Accompagner la banque dans la gestion de la capacité IT via TSCO/HELIX (BMC Software) et contribuer à l?amélioration du modèle de prévision et de...