Sales & Customer Care Specialist

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France and Switzerland

With 200 team members and 3K Travel Coordinators, we're a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 300+ destinations worldwide.

We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

Sounds exciting? Before you apply, please read through our Cultural Manifesto

ABOUT THE ROLE

JOB TITLE: Sales & Customer Care Specialist

LOCATION: Paris (hybrid)

TYPE OF CONTRACT: One-year fixed term to start with, full time

SALARY RANGE: € €32.000 gross/year

Sales, sales, sales: first and foremost, you're primary task is hunting and converting leads through any means possible, performing both inbound sales activities as well as outbound ones;

You'll be the point of contact for our WeRoaders and will be in contact with them through all major Sales channels (Facebook, Zendesk, Whatsapp, phone, and more);

You'll keep the sales process organized by maintaining and updating an efficient sales pipeline and record of interaction with customers;

You'll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking the perfect tour;

You'll be the point person for pre and post tour operations and care;

You'll support our WeRoaders in case of complaints or any kind of assistance.

French: you're a native speaker or have native-level fluency;

You have 1-2 years experience in B2C sales and/or customer facing roles;

You have a hunger for sales/leads hunting;

You are sociable and thrive in a fast-paced, dynamic work environment;

You are highly enthusiastic: an all-star motivator and communicator, able to transmit your energy and personality into your online, written, and face-to-face interactions;

You are ambitious: you love having a target to reach and exceed and are self-motivated to achieve results;

You love traveling, learning, and meeting new people - i.e. you have the WeRoad spirit

You dream big, aim higher, and push yourself beyond limits you didn't think possible. Challenges excite you, and you're hungry for the next win;

You want to be part of a young, smart, and fun team that shares your passion for travel. You thrive in a community of bold thinkers and doers who challenge and inspire each other;

You're an entrepreneur at heart, take responsibility from day one, and move fast to make things happen;

You prefer adventure over routine and embrace the fast-paced, ever-changing ride of a scaleup. You make decisions quickly, test, learn, and adapt—because growth comes from action;

You believe in the power of people. Our WeRoaders and Travel Coordinators are at the core of everything we do, and you're eager to be part of something bigger.

Performance-based bonus – A discretionary annual variable bonus, and based on performance and company results;

A free WeRoad trip every year – Choose your dream destination with €1,200/year travel discount or travel even more as a Travel Coordinator;

Unlimited holiday – You are a master of your own time;

Opportunities to learn – We invest in your growth with training and learning opportunities;

New parent support – €3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start at WeRoad);

Extra benefits – Meal vouchers (€8/day – when applicable), a €1,000 bonus for your wedding or civil union, and one-off bonus when you hit 5 years with us;

Fun – A vibrant co-working space, team buildings and meet-ups;

Hybrid working - Flexible working, and we support you to work from your destination of choice up to 1 month per year;

At WeRoad, cultural fit matters as much as skills. We assess both the what, what someone brings and the how, how they work and live our values. With multiple steps, we make sure every new joiner is not just a match, but 150% aligned with our Culture.

The selection process will consist of:

Introductory call with our Talent Acquisition Specialist

First technical and background-based interview with the Sales & Customer Care Lead

Second technical interview with the Global Operations Manager + Culture Champion step

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send your application regardless.