Customer Care Specialist

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we're on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we've built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we're solving logistics challenges that others haven't dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we're scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we're looking for the right partner to help us lead the way. About the role  Location: Paris 9th, France As a Customer Care Manager, you'll be responsible for helping our customers use Bigblue and solve their day-to-day problems. You will also be in charge of educating them on the mechanics of logistics including the tech/product aspects. Finally, you will contribute to the improvement of the app through your daily interaction with the Operations and Product teams. MissionsRespond to customer requests from our chat and build a personalized relationship with each of themGuarantee the customer experience by finding quick and adapted solutions to each problem encounteredSupport and train users to become experts Enrich our content (Help Center) to help our users to be independentGather feedback and work with the Operations team on areas for improvement Participate in the evolution of the Bigblue app  Requirements Experienced in customer relationship management (> 2 years minimum)Organized and reactive to respond to urgent requests Patient and pedagogue to explain the same thing clearly several timesExcellent interpersonal skills, empathy and resilience: you know how to adapt to your interlocutorsGood writing skills and impeccable spelling Fluent in English/French Why join Bigblue High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue's future. Founders-led company with an innovative, caring culture. Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results. International environment: Work across Paris, Madrid, London, and our European warehouse network. Brand-new offices in the heart of Paris' 9th arrondissement (biggest tech hub). 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. ClassPass membership for fitness & wellness. MacBook or any setup you need — your choice of equipment to do your best work. 100% health insurance coverage with Benefiz. Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many "boxes" you tick on the job description, if you have the energy and passion to help shape Bigblue's entrepreneurial adventure, APPLY. We want to hear from you Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many "boxes" you tick on the job description if you have the energy and passion to help shape Bigblue's entrepreneurial adventure, APPLY. Process 1. A first presentation call with our Talent Acquisition Manager - 30 mn 2. A case study with 2 people from the Operations team - about 1 hour 3. Meetings and interviews with the rest of the team where you can come and see our offices - about 2H30