Customer Success Manager
il y a 1 semaine
Deepki, leading the way in ESG for real estate owners and accelerating the transition towards net zero and sustainability._
We are seeking a highly motivated and customer-centric **Customer Success Manager (Platform Adoption Specialist) **to join our dynamic team to manage our international customers from our HQ based in Paris. As a Platform Adoption Specialist, you will play a crucial role in ensuring a seamless transition and successful adoption of our platform by our clients. You will serve as the primary point of contact for end-user enablement, platform improvement and issue resolution, helping our clients harness the full potential of our solution. This role requires a passion for data & tech topics, excellent problem-solving skills, and exceptional communication abilities.
**YOUR ROLE**:
- Primary point of contact for end-user enablement, platform improvement and issue resolution
- Conduct thorough training sessions and workshops to educate clients on the platform's features, functionality, and best practices.
- Proactively identify and troubleshoot platform-related issues, working closely with cross-functional teams to provide timely resolutions.
- Collaborate with the product team to gather client feedback, identify areas for improvement, and contribute to the continuous enhancement of our platform.
- Contribute to the creation and improvement of internal processes, with a specific focus on international deployment
- Maintain accurate and up-to-date records of client interactions, support tickets, and issue resolutions in our CRM system.
**YOUR PROFILE**:
- Bachelor's degree in a relevant field or equivalent practical experience.
- Strong problem-solving skills and ability to think critically
- Excellent written and verbal communication skills, with the ability to articulate complex concepts in a clear and concise manner.
- Excellent proficiency in English, French or Italian would be a plus
- Empathetic and customer-centric mindset with a passion for delivering exceptional customer experiences.
- Team player mindset, sharing best practices internally, ability to find solutions who will benefit to all
- Interest in data management
- Ability to work independently, manage multiple priorities, and adapt to changing requirements in a fast-paced environment.
- You might not meet every requirement mentioned, so if you feel like you only match 70 or 80%, go ahead and apply_
**_ WHY JOIN DEEPKI?_**
- Deepki is a company with a cause: we work to make the world a better place by reducing real estate’s negative impact on the planet. As a fast-growing tech company focused on ESG, we offer employees a unique workplace where they can make a difference. _
- We provide a flexible environment where employees can work from home up to 3 days per week (more for software engineers), and organize regular social events to build relationships and spirit among employees. _
- On top of providing the usual social benefits in all locations, we also invest heavily in the training and development of our employees, and invite all new “Deepkies” to take part in a 2-day onboarding session in Paris during their first 2 months in the company. _
- Our list of benefits includes, but is not limited to, Health/Pension Insurance, meal vouchers, transportation allowance, winter & summer bonuses, and more_
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