Customer Success Manager
il y a 7 jours
We are looking for a Customer Success Intern to support our CS team with day-to-day operational tasks and help us scale a smooth, efficient customer experience. This internship is ideal if you're excited by a mix of customer interaction, data work, and content creation, while learning about the ESG and finance ecosystem in a fast-moving scale-up. You'll work closely with the CS team and gain hands-on experience on real customer workflows.
What you will doCustomer Support & Communication
Answer customer questions via our live chat with support from the team.
Make sure customers get fast, accurate, and friendly responses.
Escalate issues when needed and follow up to ensure resolution.
Onboarding Support
Help prepare onboarding steps for new clients.
Support training sessions and follow-up tasks.
Work on onboarding trackers and reporting files.
Data Validation
Review ESG data inputs to ensure completeness and consistency.
Validate customer submissions and help detect errors or missing information.
Support customers in understanding how to provide the right data when needed.
Content Creation to Scale Customer Success
Help create CS resources that improve customer autonomy:
onboarding guides
help articles / FAQs
templates and checklists
short how-to content
Update and maintain documentation based on recurring customer questions.
Contribute to making complex ESG workflows simple and easy to follow.
Process Improvement & Automation
Contribute to improving CS workflows and internal documentation.
Support automation initiatives (templates, checklists, light tooling).
Suggest small improvements to help the team scale better.
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