Customer Success Manager
il y a 2 semaines
We are looking for a Customer Success Intern to support our CS team with day-to-day operational tasks and help us scale a smooth, efficient customer experience. This internship is ideal if you're excited by a mix of customer interaction, data work, and content creation, while learning about the ESG and finance ecosystem in a fast-moving scale-up. You'll work closely with the CS team and gain hands-on experience on real customer workflows.
What you will doCustomer Support & Communication
Answer customer questions via our live chat with support from the team.
Make sure customers get fast, accurate, and friendly responses.
Escalate issues when needed and follow up to ensure resolution.
Onboarding Support
Help prepare onboarding steps for new clients.
Support training sessions and follow-up tasks.
Work on onboarding trackers and reporting files.
Data Validation
Review ESG data inputs to ensure completeness and consistency.
Validate customer submissions and help detect errors or missing information.
Support customers in understanding how to provide the right data when needed.
Content Creation to Scale Customer Success
Help create CS resources that improve customer autonomy:
onboarding guides
help articles / FAQs
templates and checklists
short how-to content
Update and maintain documentation based on recurring customer questions.
Contribute to making complex ESG workflows simple and easy to follow.
Process Improvement & Automation
Contribute to improving CS workflows and internal documentation.
Support automation initiatives (templates, checklists, light tooling).
Suggest small improvements to help the team scale better.
-
Customer Success Manager
il y a 4 jours
Rue Lagrange, Paris, France Facilib Temps pleinNotre client, un acteur engagé dans le financement des opérations d'économies d'énergie recrute un Customer Success Managers (Junior).L'équipe Customer Success Management joue un rôle clé dans l'accompagnement, la fidélisation et la performance de ce réseau, elle s'appuie sur un réseau de partenaires installateurs pour déployer ses solutions. La...
-
Customer Success Manager
il y a 2 jours
Rue Lagrange, Paris, France Facilib Temps pleinNotre client, un acteur engagé dans le financement des opérations d'économies d'énergie recrute un Customer Success Managers (Senior).L'équipe Customer Success Management joue un rôle clé dans l'accompagnement, la fidélisation et la performance de ce réseau, elle s'appuie sur un réseau de partenaires installateurs pour déployer ses solutions. La...
-
Customer Success Manager
il y a 2 semaines
Rue Ordener, Paris, France Komeet Temps pleinKomeet est à la recherche de son·sa prochain·e Customer Success Manager Tu intégreras notre équipe Customer Success pour développer l'engagement chez nos clientsEn relevant ce challenge tu fais grandir les deux sujets les plus importants chez Komeet:notre impact, en t'assurant que chacun de tes clients a les conseils et les outils pour engager le plus...
-
Customer Success Manager 1
il y a 2 jours
Rue, France LexisNexis Temps pleinLexisNexis, a division of the global publishing company Reed Elsevier Plc, (FTSE 100), is a leader in professional publishing and a pioneering solutions provider. We are looking for a Customer Success Manager to actively support new business customers within the Legal, Corporate, Government, Academic and any adjacent markets that can be identified with a...
-
Customer Success Manager 1
il y a 2 jours
Rue, France RELX Temps pleinLexisNexis, a division of the global publishing company Reed Elsevier Plc, (FTSE 100), is a leader in professional publishing and a pioneering solutions provider. We are looking for a Customer Success Manager to actively support new business customers within the Legal, Corporate, Government, Academic and any adjacent markets that can be identified with a...
-
Customer Success Manager
il y a 2 semaines
Paris, France Genesys Temps pleinlocations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
-
Customer Success Manager
il y a 2 semaines
Paris, France Feedzai Temps pleinFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
-
CUSTOMER SUCCESS MANAGER
il y a 4 jours
Paris, France STATION F Temps pleinCustomer Success Manager Join to apply for the CUSTOMER SUCCESS MANAGER role at STATION F. About Shipup is a SaaS solution that helps e-commerce brands track their orders and deliveries in real time, creating a post‑purchase experience that’s fully branded, reassuring, and seamless. Today, Shipup supports over 500 brands across Europe and North America,...
-
Customer Success Manager
il y a 7 jours
Paris, France Shipup Temps pleinJob Overview Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. That’s why we enable brands to take control of the most volatile part of the customer experience –the post-purchase– so they can increase brand loyalty and reduce support costs. Department: Client SuccessLocation:...
-
Customer success manager
il y a 4 jours
Rue Saint-Lazare, Paris, France Dashdoc Temps pleinMissionsAs customer success manager - Key accounts at Dashdoc, you are the referent to make our strategic customers successful:You guarantee retention and minimise churn by delivering an excellent and personalised support to the users.You identify and monitor the KPIs to ensure the clients achieve their goals and get ROI with Dashdoc. You run periodic...
