Customer Success Manager
il y a 1 semaine
We are looking for an Customer Success Manager to join our team in Paris. This role is perfect for someone who enjoys a mix of:
customer interaction
onboarding with a focus on project management
process building
cross-functional collaboration
commercials: managing renewals, including pricing and invoices
You'll help clients become successful and autonomous on the platform while shaping scalable workflows that will define the future of our Customer Success organisation.
Your Key ResponsibilitiesServe as the first point of contact ensuring customers use our solution optimally - customer satisfaction is your #1 priority
Manage a portfolio of clients, ensuring adoption and long-term success
Lead onboarding for customers and build scalable, repeatable processes with a focus on project management and coordinating several teams
Provide responsive support via Zendesk, and improve support workflows
Train customers on how to use our platform, including creating scalable content, and helping to troubleshoot issues
Own renewals - including pricing and invoices - for your accounts and optimise the renewal process
Identify opportunities for organic expansion
Build templates, playbooks, and automations that level-up our CS operations
Suggest workflow improvements that boost customer autonomy
Collaborate closely with Product, Sales, ESG, and Client Ops
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