Customer Success Manager

il y a 2 jours

Rue de Cléry Paris France Apiday Temps plein

We are looking for an Customer Success Manager to join our team in Paris. This role is perfect for someone who enjoys a mix of:

  • customer interaction

  • onboarding with a focus on project management

  • process building

  • cross-functional collaboration

  • commercials: managing renewals, including pricing and invoices

You'll help clients become successful and autonomous on the platform while shaping scalable workflows that will define the future of our Customer Success organisation.

Your Key Responsibilities

  • Serve as the first point of contact ensuring customers use our solution optimally - customer satisfaction is your #1 priority

  • Manage a portfolio of clients, ensuring adoption and long-term success

  • Lead onboarding for customers and build scalable, repeatable processes with a focus on project management and coordinating several teams

  • Provide responsive support via Zendesk, and improve support workflows

  • Train customers on how to use our platform, including creating scalable content, and helping to troubleshoot issues

  • Own renewals - including pricing and invoices - for your accounts and optimise the renewal process

  • Identify opportunities for organic expansion

  • Build templates, playbooks, and automations that level-up our CS operations

  • Suggest workflow improvements that boost customer autonomy

  • Collaborate closely with Product, Sales, ESG, and Client Ops

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