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Services Business Development Director – Retail
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Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Services Business Development Director – Retail & CommerceAre you a strategic thinker?
Do you welcome challenges and have a solution-oriented mindset?
Do you thrive in developing and growing partnerships and business with leading Retail companies, Big Techs and e-commerce players?
If so, Mastercard Services is looking for a pioneer like you to join our team in Paris. Reach out to us and get to know more about this exciting opportunity in our Business Development team
As the Services Business Development Director for Retail & Commerce you will have the opportunity to lead the Business Development strategy & execution for Retail and Commerce clients and be responsible for building a portfolio of flagship customers.
What is Mastercard Services?
The Services team is a key differentiator for Mastercard, providing cutting edge customer insights, hyper personalization, and loyalty assets as well as cutting-edge strategy consulting services, services to fight against fraud and cybersecurity services that help our customers grow. Focused on thinking big and scaling fast around the globe, this team is responsible for end-to-end solutions supporting a diverse global customer base.
The BD Retail & Commerce Services Director's key responsibilities include:
- Be a key contributor to our Services Business Development activities for the Retail & Commerce segment in France, driving growth and shaping our presence with leading merchants and corporates
- Build, manage, and expand a strong sales pipeline, identifying high‑value opportunities and engaging senior client executives in strategic discussions around innovative and impactful service offerings across all Mastercard Services products lines
- Cultivate and maintain a robust network of flagship clients across key sectors such as Retail, Telco, Big Tech, Media, and e‑commerce, positioning yourself as a trusted advisor and partner
- Develop tailored, high-impact proposals that leverage the full scope of Mastercard Services capabilities (Consulting, Marketing Services, Labs, Customization), as well as solutions in fraud prevention, cybersecurity, and Open Banking
- Champion and elevate awareness of Services Retail & Commerce solutions by shaping thought leadership, organizing client‑facing events, and hosting strategic engagements - including Priceless experiences - to reinforce long-term relationships.
- Act as a strong team player capable of navigating and influencing within a matrixed global organization, collaborating seamlessly with Sales Specialists, product teams, and regional stakeholders to bring the best of Mastercard to clients.
- Collaborate closely with local delivery and project teams to ensure flawless post-sale execution, maintain high client satisfaction, and identify opportunities for follow-up engagements and cross-sell
Experiences & Qualifications we are looking for:
- Undergraduate degree required, Masters, MBA or relevant post graduate degree recommended
- Background in a top-tier consulting firm with exposure to retail clients, or alternatively proven track record in business development or strategy roles within leading e-commerce or retail organizations
- Entrepreneurial mindset, creativity, self-starter and strong commercial sense
- Ability to communicate complex ideas effectively in English and French
- Ability to multi-task independently in a fast-paced, deadline-driven environment
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
