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Our client is a leading global mobility solutions provider catering to the Business of Tomorrows. Their solutions are deployed by over 130+ mobile service providers and financial institutions in over 95 countries and enrich the lives of over 2 billion people globally to deliver a better future. With 18 years of experience and 8 product lines, they have seen double-digit growth in the last 3 years. They enable service providers to enhance customer experience, rationalize costs, and accelerate revenue growth.
Strategic Engagement & Account Management
· Strategic client engagement and Governance at the CXO Level, C-Suite & X levels
· Show YOY 10% growth in the account and achieve the assigned target
· Win strategic deals each year into the account, this number (of the deal size) will be signed off once the position holder has come on board
· Lead the Sales efforts of his/her portion of the account, ensuring sales targets are met, while driving customer satisfaction
· Responsible for direct & indirect sales orders for Orange European countries & other assigned Opco's. The sales orders will either be one-time license sales, old or new revenue/AMC share agreements
· Account Management & Contract Governance: Build Account Management & Solution selling skills in the assigned territory
Stakeholder Management & CSAT
· Internal stakeholder management: Work collaboratively with the internal teams of the company (PU, Channels, Delivery organization, Executive Management) and create win-win situations while handling customer engagement on the ground
· Understand the needs of the Accounts based on direct interactions with the customers
· Frequent and effective follow-ups on client issues ensuring 100% achievement of CSAT target
· Accountable for CSAT and collections for the specific Account
· Thorough customer interactions, determine the pre and post-sales support required and manage these deliverables with internal stakeholders
Governance & Delivery
· Provide early warnings of operational delivery or support problems associated with the account & proactively work towards resolving these issues
· Run the Internal Governance of the account
· To be the voice of the customer internally and to ensure client deliveries and value proposition initiatives are tracked proactively
Be the Brand Ambassador
· Build the company's brand and engage the customer at various levels to help manage perceptions
· Help build higher entry barriers for the competition into the account
Key Account Manager Requirements:
Master's/Bachelor's degree in business administration, finance, sales, or related field.
Proven experience in key account management.
Proficient in all Microsoft Office applications as well as SDFC.
The ability to build rapport with key clients.
The ability to handle multiple client accounts.
Strong negotiation and leadership skills.
Exceptional customer service skills.
Excellent communication skills.
IT in the Telecom area, project management, delivery… will be a plus.
Please ignore the salary stated as it is flexible and negotiable.
