Key Account Manager

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Launched in 2013, ManoMano is the reference online marketplace for DIY, home improvement and gardening. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano brings together the largest offer of DIY & gardening online products: electricity, plumbing, hardware, frames, indoor and outdoor furniture, tools, etc. With more than 5 000 seller partners and 10 million products, ManoMano currently employs 600 people and operates in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

The Role

As a Key Account Manager (KAM) for the Italian market, you will be the primary architect of growth for our most valuable strategic sellers. You won't just be managing accounts; you will be acting as a business consultant, helping top-tier brands and distributors navigate the digital landscape, optimize their performance, and maximize their revenue on the ManoMano platform.

Key Responsibilities

• Strategic Portfolio Management: Act as the dedicated point of contact for a portfolio of high-value Italian sellers, building long-term partnerships with C-level stakeholders.

• Growth & Business Development: Identify and execute opportunities for upselling, cross-selling (e.g., ManoMano Ads, Logistics services), and catalog expansion to increase our Selection.

• Performance Optimization: Analyze sales data and market trends to provide actionable insights. Lead weekly meetings with sellers of the portfolio to align on growth targets and KPIs.

• Negotiation & Retention: Manage complex contract renewals and negotiations, ensuring long-term retention and upselling.

• Internal Collaboration: Act as the "voice of the seller" by coordinating with Product, Marketing, Logistics, and Customer Success teams to resolve roadblocks and improve the seller experience.

Skills & Requirements

• Experience: 2–6 years of experience in Account Management, Strategic Sales, or Category Management, preferably within a Marketplace or E-commerce environment.

• Native-level Italian is mandatory. Professional fluency in English is required (working language), Ffrench is a plus.

• Commercial Acumen: Proven track record of retaining and growing high-value accounts through data-driven strategies and persuasive negotiation.

• Analytical Mindset: Comfortable using CRM systems, Excel, and data visualization tools to track account health and performance metrics.

• Communication: Exceptional interpersonal skills with the ability to build rapport quickly and manage expectations across different internal and external departments.

• Proactivity: A problem-solver who thrives in a fast-paced, scale-up environment and can balance commercial goals with client satisfaction.
  

Life at ManoMano

At ManoMano, we believe in creating an environment where our team members can thrive both professionally and personally.

Here's what we offer:

7 weeks of paid vacation
Up to 2 days of remote work per week
* Work remotely for up to 5 weeks per year, aligning with European regulations
* Reimbursement of up to 60% of transportation costs
* Reimbursement of up to 60% of the company health insurance
* Swile restaurant voucher card (reimbursement of up to 60% by ManoMano)
* 5 months of maternity leave
* Employee benefits platform
* Wellpass account

Apply now and join an exciting adventure

You are welcome to apply to ManoMano, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

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