Key Account Manager

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, customisable testing systems, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals.

The Group provides services and systems to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland, Morocco, and Germany; it has subsidiaries in China, Korea and Japan. UTAC employs around 1300 people across its various locations.

As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers.

Our core values of Expertise, Innovation and Integrity provide a clear daily guide to how we work together safely, as one team, helping each other to succeed.

Missions

• Ensure growth with the Customers via profitable order intake
• Manage the customer relationship
• Represent Sales in the operation team

Roles and Responsibilities

Commercial skills

• Identify and evaluate new business opportunities and adjacent market opportunities (new services / new standards).
• Meet sales targets and revenue growth targets.
• Drive the negotiation during Business Acquisition process
• Deliver commercial insights
• Determine the sales price objectives according to his knowledge of the market and competitors' position (through Customer information and Marketing feed-back)
• Prepare the budget, manage and report the selling prices and the order intake target list
• Responsible for the turnover and its evolution for the Customer(s)
• Manage the relationship with the customer in case of claims and logistic/quality crisis
• Monitor and take the necessary actions to reduce overdue

Relationships / behaviour

• Manage and build strong professional relationships directly with customers and internal stakeholders
• Develop and maintain high level prospect relationships through regular face to face meetings
• Promote and maintain high level of customer satisfaction.
• Ensure the competitiveness and full-compliance of Utac offers with the expectations and requirements of the Customer:
• Work together with KAMs in other Regions to ensure global consistency
• Initiate and conduct all possible actions in order to be able to submit, within the time limits, a competitive quotation economically and technically (with the support of the operation team)
• Participate in Project Teams in order to explain and defend the Customer's view in terms of quality, costs, delivery times and in order to satisfy their requirements.

Qualifications/Experience Required

• Key account management / commercial experience
• Good knowledge of global key account mangement 

Core Competencies:

• Skilled at building and maintaining customer relationships.
• Experience of developing new business and new markets.

Key Behaviours/Personal Attributes:

• Makes it happen; highly driven, tenacious and determined with high levels of personal resilience.
• Seeks out opportunities and minimizes risks. Has an open and flexible approach that is adaptable to different customer styles and needs.

Other information:  

• Office Location: Monthléry, FR with some flexibility to work from home.
• Ability to travel approximately - up to 50% of working time mainly in Europe  

For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our people create a great place to work. UTAC is proud to be an equal opportunities employer, valuing inclusion and supporting our people to be themselves and at their very best.

By joining us you will gain access to a broad range of learning relevant to your role and personal development, as well as exposure to leading technologies and expertise.

Our reward and benefit programmes are designed to support our people with competitive and locally tailored packages combined with support for individual health and wellbeing both inside and outside of work.

PERFORMANCE INDICATORS

• Order intake (€)
• Revenue (€)
• EBITDA (€)
• DSO
• Market share (%)
• Level of customer satisfaction
• Number of strategic customer contacts