Ecommerce Operations

ZIMMERMANN is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, EU, UK the USA and a successful online business.

ZIMMERMANN also upholds a well-established wholesale business internationally with an enviable list of major stockists including Net-a-Porter and Saks Fifth Avenue, to name a few.

We are currently seeking an Ecommerce Operations & Omni Channel Assistant EU

Key Responsibilities

Role

• Responsible for the success of the day-to-day omni order fulfillment and omni return processing within SLAs, supporting and communicating with the 3PLs teams in a timely manner.
• Support Online order fulfillment through Stores operational tasks.
• This includes but is not limited to online & in-store orders and returns fulfilled and processed in-store, click & collect orders and returns.
• SLA management and maintenance include fraud reviews, late orders, unallocated orders, sold outs, re-allocations, order errors (including owning the communication and follow-ups with the Store teams and Client Services).
• Assist the eCommerce & Warehouse team with omni-inventory management to minimize sold outs, improve accurate stock levels in preparation for annual stock takes.
• Provide input to strategic decisions and support automation initiatives that affect the functional area of omnichannel fulfillment and return processing attending meetings and assisting with testing when required.
• Liaise with 3PLs to ensure stocks are processed within SLA and as clean as possible.
• Liaise with the relevant departments (i.e., Retail, Buying & Planning, Lost Prevention) to streamline processes, troubleshoot issues and ensure omni performance is always met, keeping focus on the client.
• Data analysis – Assisting e-Commerce Manager in providing stock analysis (CSOH, SKUs, active stock, etc).
• Support the Omni Ops and Global teams on upcoming operational projects, implementation and training.
• Act as the One-Client-Vision ambassador within the store network to ensure omni success advocating the importance of client experience and quality control.

Work environment

• Participate in the development of a safe and healthy workplace as well as an enjoyable working environment which promotes passion, focus and discipline, including punctuality in every shift without exception.
• Comply with instructions given for your own health and safety and that of others, in adhering to safe work procedures and take reasonable care to ensure your own health and safety and that of others.
• Not place others at risk by any act or omission and not willfully or recklessly interfere with safety equipment.
• Report any injury, hazard or illness immediately, where practical to Human Resources or a supervisor
• Co-operate with management in its fulfilment of its legislative obligations.

Skills and Specifications

• Computer literacy with use of Microsoft office and particularly MS Excel, AP21 a plus.
• Solid understanding of online, retail and omnichannel operations.
• Fraud management experience and particularly with Adyena plus.
• Ability to build effective and influential relationships in a cross-functional team environment.
• High level of written and oral communication skills in French and English.
• Ability to multi-task under pressure and to a time frame.
• Team Player.
• 1-2 years in a similar position.

This is an opportunity for applicants who strive for excellence in their field.

Why work with us?

·
Bespoke development plans and access to strong mentors and industry leaders

·
Ongoing Training & Development to grow your career within Zimmermann

·
Seasonal uniform provided to all team members

·
Generous Employee Discount and Bonus Structure

·
Employee Referral Program with the opportunity to earn bonuses for successful placements

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Opportunity to progress your career within an Australian global luxury brand, including international opportunities

·
Work with high-end fashion and alongside fellow passionate and dedicated Zimmermann team members

Only short-listed applicants will be contacted.

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.