DESKTOP SUPPORT ENGINEER

Il y a 52 minutes

Paris, Île-de-France GiGa-Ops Global Solutions Temps plein

Company Overview
GiGa-Ops Global Solutions is a leading provider of innovative IT solutions, emphasizing customer satisfaction and technological excellence. We are dedicated to delivering high-quality services and solutions to our clients, fostering a culture of collaboration and continuous improvement. Our mission is to empower businesses through technology, ensuring they are equipped with the tools and support necessary to thrive in a competitive landscape.

Role Responsibilities

  • Provide on-site technical support for end-users regarding hardware and software issues.
  • Diagnose and resolve technical problems in a timely manner.
  • Install, configure, and maintain desktop systems, including software applications and operating systems.
  • Assist with network configuration and connectivity issues.
  • Perform regular system maintenance tasks, including hardware upgrades and software updates.
  • Document support processes and maintain accurate records of issues and resolutions.
  • Collaborate with IT teams to implement new technologies and support initiatives.
  • Conduct training sessions for end-users on new software and technologies.
  • Monitor systems for performance issues and potential risks.
  • Manage IT inventory and assist with procurement of IT equipment.
  • Ensure adherence to IT security policies and procedures.
  • Provide remote desktop support as needed.
  • Assist in the rollout of company-wide IT projects and initiatives.
  • Respond promptly to service requests and prioritize according to urgency.
  • Stay updated on industry trends and emerging technologies.

Qualifications

  • Proven experience as a Desktop Support Engineer or similar role.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with various operating systems, including Windows, macOS, and Linux.
  • Knowledge of network protocols and TCP/IP configuration.
  • Experience with hardware installation and repair.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Certifications such as CompTIA A+, ITIL, or similar are a plus.
  • Experience with remote support tools.
  • Basic knowledge of IT security best practices.
  • Ability to handle high-pressure situations and prioritize effectively.
  • Experience in documenting technical processes and procedures.
  • Highly organized with good time management skills.
  • A commitment to continuous learning and professional development.

Skills: basic,it security,collaboration,it,security,skills,communication,operating systems,adherence,software

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